Forrester is a trusted go-to partner for many CIOs across the globe. CIOs have been working with Forrester on various initiatives to build a customer-obsessed organization of the future. I am excited and thrilled to be joining Forrester as a CIO analyst to carry forward this great legacy.
Never before have CIOs dealt with both external and internal challenges at the magnitude and scale they do today. CIOs have had to deal with digital transformational challenges, COVID-19, the Ukraine war, disruption in supply chains, talent availability issues, the advent of new platforms and practices, and the need to keep pace with ever-changing customer expectations. As all of these unfold, CIOs must keep their lights on, build new capabilities, support new avenues for revenue, and help cut costs. Any support to CIOs at this point in time will go a long way in creating the organization of the future.
As a CIO analyst in Forrester, I will be focusing on helping CIOs and tech executives optimize their tech stack and services, innovate with technology, modernize with cloud and new computing architectures, embrace modern application techniques, and deliver modern, resilient operations.
Being A CIO
CIOs are the enablers who help business fructify long-term strategies and ensure that the business delivers value as per customer expectations. They need to work with businesses to build a systems of differentiation layer to reimagine the core, thus creating value for customers.
As a former CIO, I know the role is very demanding. CIOs have a lot on their plate, and they need to act fast. Some of the key priorities that CIOs need to keep working on are:
- Enabling growth. CIOs must do so by aligning the IT and Digital priorities with the organization’s long-term objectives. They need to work with the business to fund technology-based initiatives to achieve business outcomes. Customer empathy and understanding the customer journey as well as user experiences is important. At the same time, they must take care of employee satisfaction and experience as well.
- Improve IT efficiency. With increasing cost pressures, CIOs must achieve more with less. They must do so in a scientific and rational manner by prioritizing investments across different initiatives. One of the methods to start building efficient systems is to organize IT outcome planning, delivery, and operations with value streams. Adopting a product management mindset for IT operations leads to better alignment with platforms and builds agility in the process. Identifying the right partners and cocreating or co-innovating with new technologies and practices will help achieve efficiency goals.
- Build a resilient and secure organization. Building a dynamic and evolving organization that’s resilient and adaptive to new challenges is the key to success for any IT team. Organizations and teams should be fluid, creative, customer focused, and in a self-learning mode. With strong headwinds in the talent acquisition and retentions, CIOs have a tough task in hand to create an organization that is motivated to take up new challenges and create value for all stakeholders.
CIOs have been effectively dealing with all these priorities. However, CIOs are overwhelmed with rapid changes in technology, changing customer requirements, changing legislations, and dealing with new emerging threats. CIOs are looking for partners who can help them in managing all these complex issues and create the organization of future.
At Forrester, we help CIOs build a resilient, adaptive, and creative organization rooted in customer obsession.
Customer obsession is the single focal point for any transformation journey. Regardless of the industry, every organization is a technology organization. It requires a customer-obsessed tech mindset to stand out in the crowd and beat digital sameness. This makes the IT team and CIOs key to any change or evolution. CIOs need a partner who is a trusted advisor, guide, and mentor and can help them make the right decisions. Forrester has toolkits, templates, execution frameworks, assessment models, and other techniques which will help CIOs achieve their objectives.
As a CIO analyst, I am looking forward to partnering with clients in their key initiatives. It is a great opportunity to use the Forrester’s vast, in-depth knowledge, data, and toolkits to help our clients solve some of the burning challenges. Forrester’s focus on transforming modern and traditional IT organizations into future fit organizations helps clients speed ahead of their competition. I am excited and looking forward to partner with CIOs at this critical time. Let’s connect.