The Forrester Wave™: Salesforce Implementation Partners In Asia Pacific, Q2 2019 Identifies The 10 Most Important Providers

AI agents are delivering measurable business value to CRM operations by closing the gap between data, decision, execution, and results. In interviews with dozens of consultancies and customers, we found that AI agents in CRM: Increase productivity and lower the cost to serve. A public sector firm saves 90% in routine labor costs while processing […]

For years, enterprise software leaders focused on application transformation. Today, many are discovering that technology procurement may be the bigger obstacle to modernization. As organizations accelerate investments in AI, cloud platforms, enterprise applications, and cybersecurity, they often find themselves constrained by fragmented contracts, inconsistent licensing models, overlapping vendor agreements, and limited visibility into technology consumption. […]