New For 2026! 2026 CX Budget Planning Guide + Workbook
Stop guessing — start planning! Learn where to prioritize CX tech, partner smarter, use AI for scalable results, and prove ROI with actionable insights, benchmarks, and templates for 2026 success.
Generative AI, signal loss, regulation, macroeconomic volatility are colliding to give rise to a new era that threatens the viability of open web publishers’ business models. I’m excited to join Forrester as the B2C Marketing team’s newest adtech analyst to help clients navigate it all.