Media Alert

drugstore.com, aided by top scores in customer service and cost, remains No.1 in the latest PowerRankings of online health retailers by Forrester Research, Inc. (Nasdaq: FORR). Forrester’s PowerRankings combines survey data from online consumers and unbiased shopping tests to provide objective rankings of the leading US eCommerce sites. The companies that rank below drugstore.com are [...]

Forrester Research, Inc. (Nasdaq: FORR), a leading provider of research and analysis on the Internet and emerging technologies, announced today that Open Market’s Content Server 3.1 is the current leader in Forrester’s Content Management eBusiness TechRankings. Among the 12 participating vendors, Documentum holds second place, followed by BroadVision and Vignette, which are tied for third. [...]

Tower Records — with its excellent checkout process that includes an easy-to-find privacy policy and optional registration — leapfrogs the competition in the latest PowerRankings of online music sellers by Forrester Research, Inc. (Nasdaq: FORR). Forrester PowerRankings combines survey data from online consumers and unbiased shopping tests to provide objective rankings of the leading US [...]

Forrester Research, B.V. (Nasdaq: FORR) today declared Swiss banks Credit Suisse and UBS the leaders in Europe’s online retail banking, with the French Banque Directe and BNP Paribas respectively running a close third and fourth. “The Swiss banks shine through with comprehensive, integrated offerings,” commented Brian Gross, analyst at Forrester’s European headquarters in Amsterdam. “Consistently [...]

eBusiness measurement as it exists today is broken. According to a new Report from Forrester Research, Inc. (Nasdaq: FORR), firms will not achieve growth and success in the emerging eBusiness marketplace using traditional statistics like ROI as eBusiness measurements. Instead, firms need to fund and measure eBusiness based on three classes of externally oriented objectives: [...]

A Web retailer’s success or failure as a gift-buying destination depends on how well its presence and offerings match what the 20 million online gift buyers expect when they search for gifts online. According to a new Technographics™ Report from Forrester Research, Inc. (Nasdaq: FORR), Web retailers need to understand which products online gift buyers [...]

Net-based products will soon hit the road as telematics technology delivers mobile wireless services to cars. By 2005, more than 30 million vehicles will have telematics, according to a new Report from Forrester Research, Inc. (Nasdaq: FORR). Forrester predicts that telematics will succeed, but not uniformly — safety and entertainment services will succeed quickly, but [...]

Forrester Research, Inc. (Nasdaq: FORR), a leading provider of research and analysis on the Internet and emerging technologies, announced today that Art Technology Group (ATG) and INTERSHOP share top honors in its latest commerce platform eBusiness TechRankings. The current first-place holders in this hotly contested market are followed closely by Blue Martini. “Companies are making [...]

Forrester Research, Inc. (Nasdaq: FORR), a leading provider of research and analysis on emerging technologies and the Internet, today announced its financial outlook for 2001. This guidance, as stated below, is based on current expectations and industry trends. These statements are forward-looking and actual results may differ materially. “I am excited about our plans for [...]

UK online stockbroking business models are floundering as today’s sites under-serve the needs of mainstream investors, who will comprise 80% of the nation’s 2.4 million expected online traders in 2005. According to a recent Report from Forrester Research (Nasdaq: FORR), a new breed of investment sites — wealth managers — will emerge, wooing mainstream investors [...]

Though a far cry from the $10 billion in holiday sales that Forrester expects in the US, European consumers will spend a considerable [EURO]2.6 billion online for the holidays — 30% of all 2000 online retail, according to Forrester Research B.V. (Nasdaq: FORR). Significantly, this value nearly equals all online retail sales in Europe for [...]

In October, all online advertising in France totaled FF50.4 million (7.7 million euros), against a total of FF238.7 million (36.4 million euros) for the three key northern European markets of the UK, France, and Germany. This is a finding from the latest data from Internet AdWatch™, the local-language online ad-monitoring tool covering, France, Germany, and [...]

buy.com secured victory, due in part to its free shipping and fast customer service responses, in the latest PowerRankings of online electronics sellers by Forrester Research, Inc. (Nasdaq: FORR). Forrester PowerRankings combines survey data from online consumers and unbiased shopping tests to provide objective rankings of the leading US eCommerce sites. The companies that rank [...]

By 2005, European application service providers (ASPs) will have a firm grip on the enterprise application landscape. ASPs will be essential for Europe’s transition to eBusiness, and firms will get their first taste of these services through eMarketplace trading. This will serve as a springboard for outsourcing internal apps, according to a recent Report from [...]

Today’s WAP sites fall short by failing to recognize mobile users’ unique needs. However, before overhauling their mobile Internet sites, firms must master the new competency of “Microdesign,” built on effortless navigation and concise content. This is the central argument of a new Report by Forrester Research B.V. (Nasdaq: FORR). To understand how today’s WAP [...]

The National Retail Federation (NRF) and Forrester Research, Inc. (Nasdaq: FORR), in conjunction with Greenfield Online, Inc., today announced the results of the latest NRF/Forrester Online Retail Index. According to the 10th survey in this monthly series, total spending of online sales increased from $4.2 billion in September to $4.4 billion in October. More than [...]

Forrester Research, Inc. (Nasdaq: FORR), a leading provider of research and analysis on the Internet and emerging technologies, today announced that Bradford J. Holmes has joined the company’s Healthcare eCommerce research team as a senior analyst. Holmes joins Forrester from cranespharmacy.com, a provider of eCommerce pharmacy systems for healthcare organizations, where he served as executive [...]

Antitrust problems won’t seriously hinder eMarketplaces for the next three to five years, Forrester Research, Inc. (Nasdaq: FORR) predicts. But the eventual shakeout of eMarketplaces and the Internet’s restructuring of business over the long term will create new legal uncertainties for businesses, policymakers, and regulators. “As eMarketplaces and online trade become an integral part of [...]

Express.com edged into the top spot by less than one point with high scores in usability and service in the latest PowerRankings of online movie sellers by Forrester Research, Inc. (Nasdaq: FORR). Forrester PowerRankings combines survey data from online consumers and unbiased shopping tests to provide objective rankings of the leading US eCommerce sites. The [...]