Media Coverage

Forbes: Senior Forecast Analyst Jitender Miglani offers perspective on factors that have driven inflation in the US to reach a 40-year high of more than 9% — prompting US consumers to spend an extra $1 trillion on goods and services due to increased prices. Read the full article here. Read more from Jitender here.

Forbes: The business outlet highlights key takeaways from Senior Analyst Christina McAllister’s recent report, “Money On The Table: Proof That Customer Service Drives Revenue,” as well as the drivers that have the most impact and influence on a customer’s perception of a brand’s CX. Read the full article here. Read more from Christina here.

Associated Press: Analyst Rowan Curran describes how generative AI tools, in their current state, have strong potential to speed up “nitty-gritty” office tasks. Read the full article here. Read more from Rowan here.

The Wall Street Journal: Senior Analyst Tracy Woo and Principal Analyst Lee Sustar discuss how enterprise spending on cloud computing — which accelerated rapidly during the pandemic to support remote work — is growing at a slower pace as tech leaders are under pressure to control costs. Read the full article here. Read more from Tracy here and [...]

Marketplace: In an interview, Senior Analyst Andrew Hewitt explains why some manufacturers continue to order more computers despite overall weak consumer demand for PCs. Read the full article here. Read more from Andrew here.

Associated Press: VP, Principal Analyst Thomas Husson shares how Huawei will likely use Mobile World Congress as an opportunity to showcase that the information and technology communications company remains a key player in the telecom and high-tech industry. Read the full article here. Read more from Thomas here.

The Economic Times: During this year’s Mobile World Congress event, this outlet features insights from VP, Principal Analyst Thomas Husson about the smartphone market and Chinese tech giant Huawei’s large presence in the sector. Read the full article here. Read more from Thomas here.

CNBC: VP, Research Director Merritt Maxim shares how, when prioritizing security investments in the current economic downturn, security leaders should keep investing in security controls and solutions that protect their organization’s customer-facing and revenue-generating workloads. Read the full article here. Read more from Merritt here.

Forbes: The business outlet breaks down key findings from Analyst Rowan Curran’s new generative AI research, including how it would be a “costly mistake” for enterprises to ignore these technologies when augmenting and enhancing existing business processes. Read the full article here. Read more from Rowan here.

The New York Times: Principal Analyst Kelsey Chickering explains why brands are trying to extend their TV ads’ reach by engaging audiences on TikTok during the Super Bowl. Read the full article here. Read more from Kelsey here.

The Wall Street Journal: Principal Analyst Christopher Gilchrist discusses how tech leaders, in looking at the current job market, should avoid being aggressive with short-term cuts and instead “reposition” their current staff to focus on business strengths. Read the full article here. Read more from Christopher here.

The Washington Post: Analyst Stephanie Liu outlines best practices consumers should consider regarding zero-party data transactions. Read the full article here. Read more from Stephanie here.

CNBC: In a video interview, Analyst Rowan Curran (starting at 1:06, 6:41, 9:01, and 11:58) breaks down the hype surrounding ChatGPT, as well as its applicable use cases and current limitations. Watch the interview here. Read more from Rowan here.

The Indian Express: This outlet features commentary from VP, Principal Analyst Thomas Husson about Samsung’s smartphone strategy for the year ahead per its Samsung Galaxy Unpacked 2023 event. Read the full article here. Read more from Thomas here.

Reuters: Glenn O’Donnell discusses Intel’s latest earnings and the company’s planned “turnaround.” Read the full article here. Read more from Glenn here.

Reuters: Senior Analyst Nikhil Lai describes how advertisers may see their Google ads become less effective if the company loses access to data signals. Read the full article here. Read more from Nikhil here.

The Wall Street Journal: VP, Principal Analyst Brendan Witcher describes how the need to digitize operations to cut costs and reduce dependency on manual labor is forcing chains to play catch up on bandwidth. Read the full article here. Read more from Brendan here.

Consumer Goods Technology: Chief Business Technology Officer Steve Peltzman offers perspective about how retailers are increasingly turning to real-time feedback to ensure greater customer experiences. Read the full article here. Read more from Steve here.

The Wall Street Journal: VP, Principal Analyst David Truog emphasizes how companies should exercise care when working with new ChatGPT technology to make customer-service chatbots smarter. Read the full article here. Read more from David here.