Press Release
9 minutes ago
Debuted this year, the Brand Experience Index measures the interconnectedness between brand and customer experience, enabling companies to quantify their integrated impact NASHVILLE, Tenn., and CAMBRIDGE, Mass., June 24, 2025 — According to Forrester’s (Nasdaq: FORR) Brand Experience Index (BX Index™), both customers and non-customers are more likely to purchase from, recommend, prefer, and pay a premium [...]
Press Release
May 27, 2025
CIBC and a senior leader from AT&T to be honored at CX Summit North America for exemplifying customer obsession CAMBRIDGE, Mass., May 27, 2025 — Forrester (Nasdaq: FORR) today announced Canadian Imperial Bank of Commerce (CIBC) as the recipient of its Customer-Obsessed Enterprise Award. Additionally, John Miller, vice president of consumer and retail solutions at AT&T, has [...]