By 2030, 74% of the workforce will be comprised of Millennial and Generation Z workers. Because technology will be decisive in satisfying the next-gen workforce, Forrester has unveiled new research that outlines the tech preferences of both groups, in comparison with Generation X and Baby Boomers.

Key findings include the following:

  • Gen Z and Millennials want choice when it comes to tech selection. They also depart from older generations across five key tech areas, according to Forrester:
    • Hardware: One-third of Gen Z workers who prefer to use a laptop for work want a two-in-one laptop as their next machine, compared with just 23% and 17% of Gen X and Baby Boomers.
    • Software: Younger workers still use core productivity tools, but not as much.
    • Security: Younger workers are more likely to circumvent security policies in the name of productivity; 46% of Gen Z workers want to choose the security software their device uses. Just 20% of Baby Boomers feel the same.
    • Privacy: Twenty-three percent of Gen Z and 21% of Millennial workers are concerned about their company accessing personal data on personal devices they use for work, compared with just 14% for Gen X and 9% for Baby Boomers.
    • Location: While Gen Z workers are less likely to work at home, they’re more likely to work in a variety of locations, such as co-working spaces, while commuting, or in multiple locations in the office.
  • To ultimately improve employee tech experience, companies must embrace five key processes: conduct vigorous research, build personas, personalize the experience, monitor the digital experience continuously, and prepare for constant change.

Members of the media can contact to access this research. Forrester Senior Analyst Andrew Hewitt is also available for media interviews to discuss this topic further.