employee experience
A great employee experience enables employees to focus on their most important work. Disruption has become the new norm, and empowering employees to grow and change is crucial for firms looking to be the disruptor, not the disrupted.
Insights
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Use Skills-Based Talent Practices To Future-Proof Your Tech Organization
Tech leaders are being asked to do more with fewer resources available, which makes cultivating the right skills in the workforce essential. The implementation of generative AI (genAI) potentially brings productivity gains but is also a point of concern, with employees experiencing what one chief product officer at a tech workforce development company calls an […]
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Smart Manufacturing On A Shoestring
Last week’s announcement by automotive parts supplier Schaeffler of plans to cut 4,700 European manufacturing jobs was just the latest in a string of similar news pointing to a growing crisis within the European manufacturing sector.
Navigate 2025 With Our Predictions Insights
Our predictions may not be a crystal ball, but they offer a clear view of what’s ahead. Visit our 2025 Predictions hub featuring guides, blogs, and webinars to give B2B, B2C, and technology leaders a competitive edge in 2025.
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Predictions 2025: Will You Stall Or Soar By Embracing The Future Of Work?
In 2025, businesses will stand at a critical crossroads, with choices to make in areas such as return to office, employee experience, and AI skills. Get a preview of what’s coming in our 2025 future of work predictions.
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Support Your Talent Goals By Managing Your EVP And Employer Brand
Our latest research helps business leaders align employee value proposition (EVP) and employer brand.
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Employer Brand And EVP: A Necessary Primer
Employer value propositions (EVPs) and employer brand are tightly linked and they are everyone's job.
Podcast
Unravelling The AI-HR Paradox
AI has the potential to make the work of human resources more streamlined — and more complicated. How is that possible? Find out as Principal Analyst Betsy Summers explains the AI-HR paradox and sheds some light on the benefits and risks that AI poses to the HR function.
Blog
Cross-Functional Org Models Boost Innovation And Operational Efficiency
Cross-functional org models can have a big impact on your digital transformation. Learn how to determine which cross-functional org models are best suited to your business objectives.
Grow Faster And Be More Profitable With CX Alignment
Customer-centric B2C companies with aligned CX teams see higher growth and revenue. Download our CX Alignment Toolkit to accelerate growth by engaging and aligning stakeholders.
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Announcing The Forrester Wave™: End-User Experience Management Solutions, Q3 2024
Get a preview of Forrester's latest analysis of the digital employee experience landscape, also known as end-user experience management.
Podcast
Is AI Making Employee Burnout Better Or Worse?
AI has been portrayed as both the solution to and the cause of employee burnout. Which is it? In this episode, VP and Principal Analyst J. P. Gownder and Senior Analyst Jonathan Roberts describe the impact of AI on employee burnout.
Blog
That’s A Wrap For CX Summit North America: Now, The Hard Work Begins
CX Summit North America left us with much to think about — and much to put into motion at our organizations. Here are a few parting thoughts from Nashville.
Blog
The Forrester Wave™: Intranet Platforms, Q2 2024 Is Now Live!
The Forrester Wave™: Intranet Platforms, Q2 2024 published on June 6. I conducted an in-depth analysis of 13 vendors and evaluated their products across 28 criteria. My assessment revealed three Leaders, five Strong Performers, and five Contenders. I Found Four Key Things I’ve covered this space for years, and I’ve seen an exceptionally fast pace […]
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The FTC Rule Banning Noncompetes Is An EX Opportunity
The US Federal Trade Commission (FTC) recently released a proposed final ruling banning employers from executing noncompete agreements for nearly all employees — excepting only “senior executives” — and requiring them to notify employees that they’re no longer bound by existing noncompetes. Find out why this could be a unique EX opportunity.
Get The Latest In Customer Experience
Each week, the CX Cast brings you the latest news and cutting-edge tactics making waves in customer experience.
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Learn How Humans And AI Will Unite In The Future Of Work
This year’s CX Summit North America will feature our latest insights into how AI will impact company culture, DEI priorities, customer experience, and more.
Blog
Five Things You Should Know About Burnout In Cybersecurity But Probably Don’t
The cybersecurity industry continues to focus almost exclusively on technology at the expense of dealing with the heart of cyberdefenses: the people. Yet the stress of expectations, limited resources, and detriments to well-being continues to cause havoc with the mental and physical health, productivity, and retention of the cybersecurity workforce.
Blog
Federal Workforce Tops The List For The President’s 2025 Budget
Building a results-oriented culture in government will require evaluating what culture is and defining leaders’ role in it. Learn more in this post.
Blog
Low AIQ Threatens Employees, Customers, And Your AI Initiatives
Most leaders underestimate the amount of training and upskilling their employees need to productively use AI tools. That miscalculation puts organizations at risk. Learn how to avoid the risks of Low AIQ.
Blog
Microsoft Unbundling Teams From Microsoft 365 Is Just A Sneaky Price Hike
Microsoft announced recently that it was unbundling Teams from its various Microsoft 365 plans worldwide. Find out what is actually changing and what it means for customers, regulators, and Microsoft.
Short On Skilled Tech Talent?
Get ahead of the talent crunch with our four-step guide to building adaptive pools of tech talent by focusing on finding skills instead of hiring for roles.
Blog
Quantifying Microsoft Copilot For Microsoft 365 Use Just Got Easier
Microsoft’s new Copilot Dashboard aims to significantly upgrade the data available to Copilot M365 users. Learn how in this post.
Podcast
Are You A Better Manager Than A Bot?
After years of underinvestment in management training, the era of AI brings an intriguing question: Can human managers be replaced by AI? Vice President and Principal Analyst Katy Tynan joins the podcast to provide her perspective.
Podcast
Managing Well In A Hybrid-Work World
Hybrid work is now the norm for many office jobs, but management styles haven’t quite caught up, says Senior Analyst Angelina Gennis. On this week’s podcast episode, she explains what it means to manage well in a post-pandemic work world.
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