Featuring:

Mike Proulx, VP, Research Director

Shari Srebnick, Principal Analyst

George Lawrie, VP, Principal Analyst

Show Notes:

As we move into September, we dig into new sponsorship options for brands and find out how AI agents are impacting the customer success function as well as the industrial manufacturing and supply chain industries.

In this episode:

  • VP and Research Director Mike Proulx explains how brands can make the most of an expanding universe of sports sponsorships — including a new Olympic opportunity.
  • Principal Analyst Shari Srebnick highlights a new AI agent from technology provider Certinia and digs into the expanding use of AI in the customer success function.
  • VP and Principal Analyst George Lawrie shares his insights on how industrial manufacturing, service, and supply chains are leveraging AI agents, including IFS’s recent acquisition in this space.

Want to learn more about the impact of AI agents on your industry or function? Check out our upcoming Technology & Innovation Summits, in London on October 8–10 and in Austin on November 2–5. We’ll have a variety of keynotes, sessions, case studies, and workshops on AI agents.

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