Sharing The ITSM And ITAM Goodness Of CA World: 20+ Presentations To Download
It’s not really a blog but it’s definitely post worth writing (OK, cut and pasting).
I missed CA World this year, as CA Technologies held a specific IT analyst event a few months earlier that I sadly couldn’t attend. And when I say “missed” I mean more than just “didn’t attend”; I really did miss the event that is CA World, particularly the people – both CA Technologies employees and their customers.
All is not lost, however, as not only were presentations available via the Web, CA Technologies has made a significant number of the IT service management (ITSM) and IT asset management (ITAM) presentations available post event:
- PS100SN: VCU Health System: A Case Study in Service Delivery & Quality
- PS102SN: Deploying ITSM with CA's Integrated Suite Out of the Box
- PS104SN: ABC's of Improved User Productivity with CA Service Desk Manager
- PS105SN: Change for the Better: Improved Productivity via CA Service Desk
- PS106SN: A View from the Top – How CA ITAM Helped Our Organization Avoid $8M in New IT Spend
- PS107SN: Making Service Desk Manager the Center of Your Service Management Policy
- PS108SN: IT Service Management as a Service
- PS109SN: Global Service Delivery: Industrializing Service Management in Partnership with CA
- PS111SN: Improved Business Responsiveness with Successful Migration to CA Service Desk Manager
- PS112SN: How a CMS is Delivering Sustainable Business Value Within a Leading Health Care Insurance Provider
- PS113SN: Connecting the Dots from Automated Software Discovery to Asset Management
- PS200SN: Software Asset Management (SAM) Best Practices
- PS201SN: Building a World Class Support Organization: Is it 180 Degrees in Here?
- PS202SN: CA IT Asset Manager Roadmap
- PS203SN: CA Service Desk Manager Roadmap
- PS205SN: Service Management and IT Metrics
- PS206SN: Why the Federal Government is Pushing SWID into the Mainstream
- PS207SN: CA CMDB Jumpstart Workshop
- PS208SN: Deploying Service Level Management with Business Service Insight
- PS209SN: Where's My Stuff?! – How the US Army Materiel Command Answers This Once & For All
- PS210SN: Logica Iberia Dramatically Improves Service Level Management Capability with CA Bus Service Insight
- PS212SN: Business Service Insight (BSI) Roadmap
- PS213SN: Is Having a Request Catalog Enough? Discussion of CA Service Catalog Capabilities and Roadmap
- PS214SN: Asset Visibility – CA IT Asset Manager
- PS301SN: Business Service Insight Implementation
- PS302SN: Going Email-less and Paperless: Streamlining the Information Security Access Request Process
- PS303LN: Hands-on Lab: Catalog – Advanced Service Builder Concepts, Theory and Practice
- PS304LN: Hands-on Lab: Assembling a BSI Dashboard
While I cannot attest to having read them all, what I have done is dipped into a few and found potential value; value not only to me as an IT analyst but also to the ITSM community as a whole (I’d like to think of this under the umbrella of Giving Back To The IT Service Management Community). In particular:
- PS105SN: on improved service desk productivity
- PS106SN: on saving money using IT asset management (CA Technologies own successes)
- PS112SN: a customer CMS-exploitation case study
- PS200SN: software asset management best practices
- PS201SN: on organizing your IT support organization for success
- PS205SN: Service Management and IT Metrics
- PS210SN: a case study on improving service level management
Anyway, I’m throwing these presentations out to the ITSM Community to use as they wish. My thanks to CA Technologies for sharing, and I hope you (the reader) find something of interest and of value.
Please check out my latest blog … http://blogs.forrester.com/stephen_mann