My colleague, Samantha Jaddou, who’s an analyst on the CX team covering the China market, is working on a report about the customer feedback management (CFM) vendor landscape in China. This report will better help Forrester clients, particularly companies that operate in China, understand to whom they should turn to satisfy CFM needs. She is in the middle of fielding a survey, which will be the research foundation for this report.
If your firm is interested in being included in this study to show your product and service capabilities in China in the CFM space, please consider one or both of the following:
1. Fill out the survey prior to February 13th.
2. Schedule a briefing with Sam with regard to your CFM capabilities in China by contacting Forrester’s briefing team to make arrangements.
As a thank you for your time and participation, you will receive a complimentary copy of the published report resulting from this research.