Knowledge management
Insights
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Is AI Coming For Your Team Next? How AI Hype Is Becoming The Hot Layoff Excuse
The AI revolution has given corporate executives the perfect justification for workforce reductions that they’ve been planning all along. While 75% of business leaders admit that AI won’t replace employees, 58% have slowed hiring, citing AI uncertainty. From Amazon’s Andy Jassy to IBM’s mass HR layoffs, companies are using AI hype as cover for systematic workforce optimization that has little to do with actual technological capabilities. The disconnect is clear: Executives don’t believe that AI replaces workers, yet they’re cutting jobs in its name. For organizations and individuals to survive this shift, the strategy isn’t about fighting AI — it’s about documenting real value, tracking revenue contributions, and building data-driven cases that prove that human judgment, creativity, and relationship management remain irreplaceable. The AI downsizing wave is here, but preparation and strategic thinking can help you navigate it successfully.
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Why Every Engineering Leader Needs A Knowledge Management Playbook
Effective knowledge management (KM) is essential for enhancing developer productivity and innovation. A strategic KM approach reduces inefficiencies, accelerates onboarding, and preserves valuable organizational knowledge. By fostering a culture of knowledge sharing and utilizing centralized repositories, organizations can transform KM from a support function into a core enabler of software delivery performance.
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From Legacy ITSM To Proactive Service Management: Why 2025 Is The Year To Rethink Your Strategy
The Legacy of IT Service Management Is Holding You Back For more than twenty years, IT Service Management (ITSM) has served as the operational backbone for managing incidents, problems, and changes. Yet in 2025, the complexity of enterprise IT environments has outpaced the frameworks and processes once deemed cutting-edge. Despite improvements in incident response, asset […]
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It’s Time To Define Your Professional Existence And Articulate Your Story
The urgency of telling your story as a data or technology leader within the current corporate landscape cannot be overstated. As we navigate these turbulent times, the ability to articulate your professional identity clearly and compellingly has emerged as a critical lifeline. Let this be the moment you choose to define your existence within your organization and beyond.
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Top Six Use Cases For GenAI In Knowledge Workflows
Generative AI can significantly enhance agile knowledge management practices by automating and improving various aspects of knowledge workflows. Learn the top use cases and find out how knowledge workers can adapt to them.
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The Forrester Wave™: Knowledge Management Solutions, Q4 2024 — Insights
The past decade has seen little advancement in knowledge management (KM) technologies, but now KM solutions are changing right before our eyes.
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Announcing The Forrester Wave™: Modern Application Development Services, Q1 2025
MAD Services Deliver Cool New Products While Transforming Your Development Capabilities Modern application development (MAD) services represent the next wave in custom application development services. Emerging from the convergence of current and past services such as application development management services (ADMS), digital transformation services (DTS), digital product engineering services (DPES), and broader application modernization services […]
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Balancing AI And Humanity: Insights From Knowledge Management’s Biggest Events In 2024
Knowledge management is experiencing an exciting transformation fueled by the merging of generative AI and human-centered practices.
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Support Your Talent Goals By Managing Your EVP And Employer Brand
Our latest research helps business leaders align employee value proposition (EVP) and employer brand.
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Unleash The Potential Of Knowledge Management And Generative AI
To stay ahead of competition, organizations must enable seamless information-sharing across departments. But how? Learn how combining knowledge management and generative AI can unlock a new level of knowledge-sharing and collaboration in your organization.
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Forrester’s AI Webinar Series: Navigate The Choppy And Exciting Waters Of Enterprise AI
AI is having — and will continue to have — a profound impact on how data scientists, software engineers, and other job functions perform their roles. Get tips on how to define, build, and implement your enterprise AI strategy with the help of Forrester's AI Advantage client webinar series.
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Why Knowledge Isn’t Just Power — It’s a Trap: The KM Antipattern Dilemma
Have you ever been part of a team where everyone seemed to guard their knowledge from other teams, like treasure, fearing that sharing might diminish their worth? Or perhaps you’ve witnessed an environment where the pursuit of individual success overshadows common goals? Unfortunately, these scenarios are not unique and are an example of an antipattern […]
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GenAI Accelerates Your Agile Knowledge Management Transformation
As technology continues to evolve, so does the future of operations. Advancements in natural language processing and deep learning will make AI-driven operations and agile knowledge management even more intuitive and human-like.
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Skills Management Can Make Or Break Your Emerging Tech Plans
Our new report How To Tackle Your Emerging Tech Skill Gaps introduces two frameworks that help business leaders address emerging skill needs.
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Your Data Culture Is DOA
In Forrester’s Data Culture And Literacy Survey, 2023, we uncovered key insights about the state of data culture in organizations. Shockingly, nearly half of employees lack the ability to search for existing insights and struggle to find reports, data sets, and insights. Don’t miss out on gaining a competitive advantage by revitalizing your data culture.
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SharePoint Premium Makes Its Debut At Microsoft Ignite 2023
Amid all of the buzz around Copilot at Microsoft Ignite last week, SharePoint Premium was revealed. While this is partially a branding and licensing streamlining effort, SharePoint Premium will continue to evolve into an AI-powered content platform with document automation, metadata enrichment, and other intelligent content services. Managing the end-to-end lifecycle of “high-value content,” such […]
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Data Governance Unlocks The Impact Of Analytics: Data Strategy & Insights 2023
Forrester data shows that fewer than 10% of enterprises are advanced in their insights-driven capabilities. Find out why in this blog post.
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Knowledge Management, I’d Like To Introduce My New Friend, Generative AI
The promise of AI in knowledge management has lingered on the fringes for years — the application of AI was just outside of possible and not quite ready for prime time. And then into the room walked our new friend, generative AI. It has turned the knowledge management world upside down.
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The Art And Science Of Storytelling: An Interview With Bryan Yee
In this interview, read how one organization uses storytelling in an agile knowledge management practice to engage knowledge workers, embrace knowledge-sharing, improve organizational connections, and increase the flow of experience-based learning.
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Knowledge Capacity Building Requires Skills Development
Continuing research into the importance of knowledge capacity building, this article discusses why a knowledge management practice should include a variety of means to develop knowledge workers, including skills development.
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