Connected products are everywhere these days, from consumer goods and automotive to industrial automation and healthcare. But, as I’m sure you’ve noticed, far too many of them offer a poor experience to their users. A connected product requires physical product design, physical user experience, embedded software engineering, supporting software engineering, and digital user experience. A good connected product requires excellence in all these — demanding a set of skills that few companies can assemble internally. And that’s where providers of connected product engineering services come in: filling gaps in their customers’ capabilities to ensure that connected products are manufacturable, usable, secure, and worthwhile.

In our latest evaluation, The Forrester Wave™: Connected Product Engineering Services, Q4 2025, we researched, analyzed, and scored 12 leading service providers in this space: Capgemini, Cognizant, EPAM, FPT, HCLTech, Infosys, LTI Mindtree, NTT DATA, Orion Innovation, PwC, Tata Consultancy Services, and Tech Mahindra.

Using a combination of detailed questionnaire responses, executive briefings, case studies, and customer reference conversations, we evaluated the capabilities of each service provider. We offer our interpretation of their strengths and weaknesses, scoring 22 criteria describing their current offerings, and seven criteria around their strategy. Taken together with Forrester’s knowledge of the market, this underpins the Forrester Wave graphic you’ve seen before. But importantly, it also powers a digital experience for clients to focus on the criteria that matter most to their specific situation: the right vendor for your needs may not be one of the three we identified as a Leader, and the digital experience helps you tailor our findings to your situation.

For a deeper look into this market, Forrester clients should read our evaluation of these 12 vendors, and register for our 18 November webinar on the research findings (even if you can’t attend live, registered clients also receive access to the session recording). Clients can also book an inquiry or guidance session with me, for a deeper dive into the aspects of this market most relevant to their situation.