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Every week, I get inquiries about technical debt, whether from enterprise architects, CIOs, CTOs, offices of the CIO, or strategic portfolio managers. It’s a broad concern in IT and digital management, as well as in the minds and operating models of Forrester clients.
Blog
AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.