This blog post is part of Forrester’s Holiday 2019 retail series.

The holiday season is in full swing for retailers and shoppers alike. Campaigns are locked, loaded, and going live. But it’s never too late to show some appreciation for your most loyal customers. Watch the video below for three of my recommendations. Spoiler alert: None of them involves sending them another coupon.

If you have questions or want to talk about your company’s loyalty strategy, set up an inquiry with me!