Media Alert

Forrester Research, Inc. (Nasdaq: FORR) today announced its 2012 fourth-quarter and full-year financial results.  Fourth-Quarter 2012 Financial Performance  Total revenues were $75.1 million for the fourth quarter of 2012, compared with $74.7 million for the fourth quarter of last year. Research revenues increased 3%, and advisory services and other revenue decreased 4% compared with the [...]

Dell announced today that it will be taken private in a deal that will include a $2 billion loan from Microsoft. Could this be a game-changing partnership for both players? In a new blog post, Senior Analyst David K. Johnson argues that the deal could help Microsoft in some key areas: “Microsoft needs more supply [...]

Forrester Research, Inc. (Nasdaq: FORR) will broadcast its fourth-quarter and full-year 2012 conference call on the Web at 4:30 p.m. Eastern time on Wednesday, February 13, 2013. The call will be available at forrester.com. Investors who want to hear the call should log in to forrester.com at least 15 minutes prior to the event’s broadcast. [...]

RIM announced the availability of two new devices today. The BlackBerry 10 devices “rise to the level of their competition, and in some cases — such as the keyboard’s prediction and multilingual support — surpass it,” blogs Charles Golvin, vice president and principal analyst. “[It] is a beautiful device. [They] have done a great job with the [...]

With the announcement of Facebook’s Graph Search, much speculation abounds as to whether this new search tool will position the social network to go head-to-head with the likes of Google and Yelp. Forrester’s take? Not likely. In a new blog post, Forrester Principal Analyst Nate Elliott writes:  “Will this feature go head-to-head with Google? I [...]

US mobile payments will reach $90B by 2017, a 48% compound annual growth rate (CAGR) from the $12.8B spent in 2012. This is according to Forrester’s latest five-year mobile payments forecast, which segments mobile payments into three categories: 1) in-store mobile payments (proximity payments); 2) mobile commerce (mCommerce); and 3) mobile peer-to-peer (P2P) and remittances. While [...]

Most brands are still rated OK to very poor when it comes to customer experience — 61% of brands received this rating in Forrester’s annual Customer Experience Index, just a slight improvement over 2012’s 63%. But, when examining the top performers across all industries, an interesting trend emerged this year: Marshalls took the top spot, one [...]

As shoppers become increasingly connected, online retailers in 2013 will get back to basics, focusing on strategies and tactics to improve the customer experience and increase web conversion and loyalty across all devices. According to the 2013 Shop.org/Forrester Research Inc. (Nasdaq: FORR) State Of Retailing Online survey, more than half (51%) of retailers surveyed say [...]

In its latest global tech market forecast released today, Forrester is forecasting 5.4% growth (local currencies) in global tech spending in 2013 — but, notes analyst Andrew Bartels, the year will be better than it looks from the headline. Aside from Europe, which will grow minimally in 2013 as it continues to rebound from its recession, [...]

While online penetration in the US has begun to level out, the frequency and depth of usage continue to grow, according to the largest annual survey of Americans’ technology adoption and behaviors by Forrester Research. “The State Of Consumers And Technology: Benchmark 2012, US” report is a graphical analysis of Forrester’s North American Technographics® Online [...]

As the end of 2012 approaches, there is one clear takeaway about the cloud computing market — enterprise use has arrived. Cloud use is no longer solely hiding in the shadows, IT departments are no longer denying it’s happening in their company, and legitimate budgeting around cloud is now taking place. According to the latest [...]

In every industry, digital disruptors are taking advantage of new platforms, tools, and relationships to upend markets, undercut competitors, and get closer to customers. According to a new book from Forrester Research, Inc. (Nasdaq: FORR), Digital Disruption: Unleashing the Next Wave of Innovation (Amazon Publishing), the only way for established businesses to compete with digital [...]

Forrester expects this holiday season to generate $68.4 billion in US online sales, a 15% increase over 2011’s total and 3% higher than the expected overall annual online retail growth rate. “This year’s optimism is in large part due to an ever-increasing number of consumers choosing the Web over physical stores and the rise in [...]

With successful paid services for music, video, games, and news now available in Europe, the number of online content buyers in Western Europe is set to grow between 8% and 12% over the next five years, and revenue from paid content is set to grow 65% — from €6.2 billion in 2012 to €10.2 billion [...]

This week brought new tablets from Apple and the long-awaited Windows 8 operating system from Microsoft, which was designed with new PC form factors, such as tablets, in mind. But what do these announcements mean in a broader context? These announcements are just a small piece of a broader ecosystem battle being waged between Amazon, [...]

Today, Forrester Research, Inc. (Nasdaq: FORR) honored 12 Forrester Groundswell Award winners for excellence in effective use of social media to advance an organizational or business goal. The winners were announced at Forrester’s inaugural Forum For eBusiness & Channel Strategy Professionals in Chicago. The sixth annual Forrester Groundswell Awards support and recognize the principles outlined [...]

Forrester Research, Inc. (Nasdaq: FORR) today announced that its board of directors has authorized a $50 million increase in the company’s stock repurchase program. The move brings the total available authorization to $100 million. The shares may be purchased from time to time in open market or privately negotiated transactions. As of September 30, 2012, [...]

Forrester Research, Inc. (Nasdaq: FORR) today announced its 2012 third-quarter financial results. Third-Quarter Financial Performance Total revenues were $68.5 million for the third quarter of 2012, compared with $69.8 million for the third quarter of last year. Research revenues increased 2%, and advisory services and other revenue decreased 11% compared to the third quarter of [...]

The popularity of mobile devices both at work and at home has had a significant impact on Microsoft’s OS sales — and Windows 8 won’t be a fix for that lost market share, according to a Forrester report published today. “Windows 8 will simply stop the shrinking,” writes Frank Gillett, the author of the report, in a blog post.  Forrester projects [...]