Predictions 2022

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Two years of disruptions have steeled business leaders to a new, uncertain reality.

As we move into 2022, the pandemic persists and the demands of customers – for seamless cross-channel experiences, convenience, reassurance, and commitment to Environmental, Social and Governance (ESG) values – are only growing stronger.

It’s critical for businesses to understand the forces that will shape our world in 2022 so that they can be ready to seize opportunities amidst uncertainty and forge a path to success.

Thank you.  

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Visit the Predictions 2022 hub for further complimentary resources and free webinars to take a deep dive with our analysts on Customer Experience, B2C Marketing and Technology. Find out what it means for you and what you should do about it.

Our predictions span the globe. Explore resources tailored to North America, Europe, and Asia and discover what's coming in 2022.

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Predictions 2022

Read the Predictions 2022 guide to discover 12 key trends that our research revealed will have the greatest impact on businesses next year.

Find out:

  • How the pandemic has shaped consumer expectations for next year – and beyond.
  • Why greenwashing organisations will struggle to adapt in this new normal.
  • Why one-third of companies will fail at anywhere work (and why it won’t be the virus’s fault!).

Learn about these and the other 9 trends that will heavily influence 2022. Get set up for success – download the guide now!