Predictions 2027: The Pursuit And Peril Of Control

The race for control is intensifying. In 2027, AI vendors, business leaders, employees, and customers will push for greater control as trust erodes and pressure mounts to manage AI’s impact. But amid the tension, new opportunities will emerge for leaders who know when to take control and where to adapt.

Forrester clients: Take advantage of your exclusive access to our full suite of Predictions 2027 resources.

Blog

Predictions 2026: The Race To Trust And Value

Volatility and innovation will continue as leaders yearn for clarity and race to differentiate on trust and genuine value. Find out what’s in store for the year ahead.

Technology & Security

The volatility that technology and security leaders grappled with in 2025 will only intensify in 2026. As budgets get tighter, the margin for error shrinks. Technology and security leaders must step past tech experimentation and deliver measurable, secure business outcomes. The race to trusted business value is on.

Guide

Outcomes Win For Tech & Security: 2026 Predictions

What’s driving AI investment shifts? What direction will quantum security and neoclouds take? Forrester’s 2026 Predictions guide explores the questions that tech and security leaders must answer.

Webinar

Predictions 2026: Technology & Security

In 2026, technology and security leaders will be under pressure to deliver real, defensible value. Join us for a webinar to learn how trust, value, and evidence-based decisions will define your success.

Blog

Predictions 2026: Environmental Sustainability Enters An Era Of Authenticity

Environmental sustainability is entering a new era: Performative messaging is out, and authenticity is in. Find out what this means in Forrester’s 2026 predictions for environmental sustainability.
Blog

Predictions 2026: AI Moves From Hype To Hard Hat Work

In 2026, AI will trade its tiara for a hard hat as enterprises prioritize AI function over flair. This year’s AI predictions emphasize the importance of investing in areas such as training and governance while evaluating the ROI of AI more closely.
Blog

Predictions 2026: Cybersecurity And Risk Leaders Grapple With New Tech And Geopolitical Threats

In 2026, continued political instability coupled with technological advancements being used by cybercriminals will force cybersecurity and risk leaders to adapt their defensive technologies and prepare their workforce for big shifts. Find out more in our 2026 predictions for cybersecurity and risk.
Blog

Predictions 2026: Tech Leadership Will Be Wild — Bring Your Surfboard, Your Calculator, And Maybe A Clone

Technology leaders are about to face a year that’s part roller coaster, part chess match, and part improv comedy. Get a jump on planning with our 2026 predictions for tech leaders.

B2B Marketing & Sales

B2B leaders will face a reckoning in 2026: AI adoption has outpaced governance, and buyers are demanding proof over promises. Marketing, sales, and product teams must act fast to validate value, mitigate risk, and compete in a landscape shaped by empowered buyers and the emergence of AI agents.

Guide

B2B Strategy Gets Pragmatic: 2026 Predictions

Discover what will redefine buyer trust, reshape GTM strategy, and challenge how B2B leaders prove value in 2026. Forrester’s B2B Predictions guide reveals what’s coming.

Webinar

Predictions 2026: B2B Marketing, Sales, & Product

In 2026, B2B leaders and teams will face a reckoning. Join us for a webinar to learn how trust, transparency, and long-term value will differentiate winners from those who fall behind.

Blog

Predictions 2026: Trust Gets Tested For B2B Marketing, Sales, And Product Leaders

AI adoption, changing buying dynamics, and persistent volatility are rewriting go-to-market playbooks. Learn what B2B leaders and teams must do to navigate the year ahead.

B2C, CX & Digital

In 2026, B2C marketing, CX, and digital leaders must deliver real value. Consumers will reject surface-level personalization and fragmented experiences, demanding transparency, relevance, and trust. Success will hinge on operational discipline, evidence-based strategy, and the ability to connect authentically — online and off.

Guide

Trust Takes Over In B2C, CX, & Digital: 2026 Predictions

Consumers are leaving the open web. In 2026, display ad budgets will drop 30%. Download Forrester’s guide to see what B2C leaders must do next.

Webinar

Predictions 2026: B2C Marketing, CX, & Digital

In 2026, B2C marketing, CX, and digital leaders must move beyond surface engagement to earn trust and deliver real value. Join us to learn how trust, transparency, and long-term impact will replace performative tactics and short-term wins.

Blog

Predictions 2026: Marketing Agencies Resign Their Agency

By the end of the coming year, marketing agencies will have materially changed. For CMOs, agencies will no longer act solely as your agents but also as owners of solutions, resellers of technology partnerships, and developers of emerging capabilities.
Blog

Predictions 2026: CMOs Hunker Down But Don’t Retreat

B2C CMOs will be put to the test in a coming year that will be even more volatile than the current one. Adaptability and precision will be critical to success.
Blog

Predictions 2026: CX Teams Look To Escape The Orbit Of Dysfunction

Many CX teams are drifting dangerously close to the event horizon of metric obsession — a gravitational pull toward dashboards and KPIs that threatens to consume purpose and impact. 2026 will mark a critical decision point.

Industry & Region

Control will take different forms across regions and industries in 2027. AI, regulation, economic pressures, and shifting expectations will reshape markets in different ways. Leaders who understand what’s coming will be better equipped to manage risk, spot opportunities, and make the right moves for their business.

APAC Webinar

Headline: Predictions 2027 APAC: Technology & Security

As AI crosses organizational, national, and operational boundaries, APAC leaders must redefine control, accountability, and trust. Join us live to explore Forrester’s 2027 tech and security predictions and the decisions that will shape AI success across the region.

Government Webinar

Predictions 2027: Public Sector & Government

How will government leaders take control of technology investments, AI governance, and citizen trust in 2027? Join Forrester’s analysts to explore the questions public-sector organizations must answer and the actions they should take now to prepare.

Blog

Predictions 2027: Europe Wants Control But Can’t Pull The Plug

The debate over digital sovereignty is entering a new phase. In 2027, European leaders will move beyond ambition to action, making pragmatic decisions about what to localize, what to protect, and where global dependencies still make strategic sense.
Blog

Predictions 2027: APAC Leaders Redraw The Boundaries Of AI Control

As AI crosses traditional boundaries, APAC leaders face tougher choices about control, accountability, and trust. Explore three 2027 predictions that reveal where those choices will become most urgent.

Upcoming Local Events

Join Forrester experts and peers at in-person events in your region to explore how our 2027 predictions are already taking shape. Learn what’s in store through the end of 2026, and look out for more events to come worldwide next year.

Interested in any of the events below? Email fieldmarketing@forrester.com for more details, and let us know which event you’re interested in.

North America

New York City: Tech Leaders, B2B Leaders, CX Leaders
Nov. 16, 2026

EMEA

More details coming soon!

APAC

Singapore: Tech & Security Leaders
November 18, 2026

India: Tech Leaders
November 24–27, 2026

Guide

AI Control Gets Real For Tech & Security: 2027 Predictions

AI will account for 20% of business technology spending in 2027. Download the guide to learn what could challenge NVIDIA’s grip on AI infrastructure, trigger a quantum scramble, and test resilience.

Guide

AI Forces A Reset In B2B Go-To-Market Strategy: 2027 Predictions

Agentic buying will play a role in 75% of B2B purchases. Download Forrester’s guide to see this and other predictions and learn why skillful control, not automation, will define B2B success in 2027.

Guide

B2C, CX, & Digital Leaders Rethink The Human-AI Balance: 2027 Predictions

A third of consumers will reject content that can’t prove its source. Download Forrester’s guide to see how AI, human expertise, and trust will collide in 2027.

Let’s Talk About What’s Next

Have questions about the predictions or how they apply to your business? Connect with us to explore tailored strategies that reflect your goals, challenges, and market realities.

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