Forbes – Are AI Agents The Future Of Customer Service?

With Forrester AI Access, more stakeholders across an organization can tap into trusted insights to validate ideas, innovate, and make smarter decisions faster CAMBRIDGE, Mass., September 9, 2025 — Forrester (Nasdaq: FORR) today launched Forrester AI Access, a new self-service offering that uses Forrester’s industry-leading generative AI capabilities to equip clients with trusted insights and advice, [...]

Award winners will highlight how cross-functional alignment accelerates business growth  Forrester (Nasdaq: FORR) will recognise Thoughtworks as the 2025 recipient of its B2B Return On Integration (ROI) Honours at B2B Summit EMEA, taking place 6–8 October 2025 in London. The organisation will be recognised for optimising its go-to-market (GTM) approach to improve client retention and [...]