Nedbank Retail and Business Banking to be recognized at CX Summit EMEA

Forrester today announced that Nedbank Retail and Business Banking is the winner of its Europe, Middle East, and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award. The award recognizes organizations that are putting customers at the center of their business strategy to accelerate growth. Nedbank Retail and Business Banking will be honored at CX Summit EMEA, being held in London and digitally, 24–26 June, 2024.

The bank has been selected as the winner for investing in, designing, and delivering a robust customer obsession programme that helps people across the organization collaborate, focus on what matters most to customers and make CX improvements systematically.

“We congratulate Nedbank Retail and Business Banking for winning Forrester’s Customer-Obsessed Enterprise Award in EMEA,” said Martin Gill, vice president and research director at Forrester and host of CX Summit EMEA. “Nedbank Retail and Business Banking is a prime example of how, by nurturing a customer-centric culture that puts customers at the centre of leadership, strategy, and operations, businesses can drive growth, profitability, customer retention, and employee engagement.”

Forrester Customer Obsession Award recipients will share their success stories at CX Summit EMEA, a leading event for CX, B2C marketing, and digital leaders to learn best practices and receive actionable advice.


About Forrester
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and put their customers at the centre of their leadership, strategy, and operations. Our unique insights are grounded in annual surveys of more than 700,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective research methodologies, including Forrester Wave™ evaluations; more than 100 million real-time feedback votes; and the shared wisdom of our clients. To learn more, visit