Join Us At DT Mumbai 2016: The Customer-Obsessed Operating Model Is Key To Your Digital Transformation
It’s that time of the year again. As we approach the month of June, Forrester brings its annual flagship India event Digital Transformation Mumbai 2016 to the country’s most senior business leaders.
As Indian businesses become increasingly familiar with the importance of digital to their success, they often ask “Where do we start, and how can we navigate the choppy waters of transformation?” We are now in the age of the customer, and its singular focus on customers is what will make or break any digital transformation. Our seminal research on digital maturity, customer experience, and business technology has helped our customers across the globe become successful in their digital initiatives. This event is about providing you a first-hand glimpse of our latest research.
Our main goal for this event is to help you understand where to start on your digital transformation journey. We will bring to you the theme of the customer-obsessed operating model, which provides a blueprint for your digital transformation. We have carefully curated a team of Forrester and industry experts to talk about how the four dimensions of this operating model help organizations in their digital transformation.
We will highlight the imperative for organizations to:
- Become customer-led than simply being aware of customer needs.
- Be able to drive actions from insights than simply being data-rich.
- Be fast — because being perfect but slow doesn’t cut it anymore.
- Get rid of internal siloes and derive power from being connected.
We have some great speakers who have confirmed their presence: Anil Shankar, CIO, Shoppers Stop; Atul Jayawant, Group CIO, Aditya Birla group; Paul Cobban, Chief Operating Officer, Technology and Operations, DBS Bank; Rahul Avasthy, Chief Digital Marketing, Abbott India; and Vinod Krishnan, Head of eCommerce and CIO, Usha International.
In addition to these distinguished speakers, we will have our world-class team of India- and Asia Pacific-based analysts — Dane Anderson, Frederic Giron, Naveen Chhabra, Somak Roy, Vikram Sehgal, and Ryan Hart — deliver keynotes, run track sessions, moderate panels, and take one-on-one meetings with the attendees.
We hope to see you on June 14 at the St. Regis Mumbai!