Digital Transformation

Digital transformation is not just about technology. It’s the necessary but challenging journey of operating digital-first with the speed and nimbleness to change rapidly, exploit technology to create lean operations, and free people to do more complex tasks. Prepare your organization with Forrester’s insights.

Discover how Forrester supports IT leaders.

Insights

Podcast

Will Web3 Live Up To Its Promise?

What It Means 3 days ago
Web3 proponents have a grand vision of a fairer internet. But will it ever become reality? VP, Principal Analyst Martha Bennett examines both sides of this complex question.
Blog

Avoid Random Acts Of Automation

Craig Le Clair May 13, 2022
The pandemic forced organizations into survival mode, and many turned toward automation. Investment in all sorts of technologies exploded. Automation was applied out of necessity to support immediate pandemic needs for remote work and contactless business. The floodgates opened, and it was off to the races. Companies quickly leveraged automation as a competitive differentiator. But […]

A Tech Leader’s Guide To Sustaining Innovation

Learn how a crisis can drive your innovation strategy.

Blog

The Top Tech That Will Win Over Banks In 2022

Jost Hoppermann April 29, 2022
Banks are investing in a wide range of emerging technologies. Not all have equal potential today. Find out what’s hot and what’s not.
Blog

Address Technical Debt To Mobilize Innovation

Linda Ivy-Rosser April 28, 2022
Technology executives face ongoing pressures to mitigate technical debt across legacy applications, devices, and computing infrastructure. Get practical tips for reducing technical debt for efficiency, productivity, and innovation gains.
Blog

Digital Product Management Drives Growth And Customer Centricity Of Digital Offerings

Sam Somashekar April 26, 2022
Digital offerings are accelerating, and companies expect them to drive organizational growth and customer centricity. The role of digital product management and its responsibilities ensure continued long-term success of digital offerings.
Blog

Rising Digital Demands Drive New Skill Requirements Across Europe

Dan Bieler April 25, 2022
European governments, businesses, and societies need to prepare for a fundamental transformation of their skills base to survive and thrive. To drive sustainable growth and innovation and to prepare for the future of work, European businesses depend on a blend of digital and technology-related skills as well as critical thinking, problem solving, resilience, active learning, […]
Blog

Jekyll And Hyde: The Dual Role Of Emerging Technologies In Sustainability

Abhijit Sunil April 20, 2022
The dual roles of eight popular emerging technologies and explains how to use them to advance environmental sustainability goals.

Where And How To Find The Right Tech Talent

Discover which skills will be needed to thrive in the future and where in Europe to find them. Join us for a complimentary webinar.

Blog

Technology Is Not Neutral

Sara M. Watson April 18, 2022
Every element of technology is laden with human decisions and values. Find out how those decisions impact the technology itself.
Video

The Quantum Physics Of Future-Ready B2B Content

Christine Polewarczyk April 18, 2022

Blog

Integrate Sustainability Into Your Value Proposition

Jan Sythoff April 12, 2022
Environmental considerations are increasingly important for organizations when deciding on IT and technology-related investments. Many IT and technology solutions can have a positive environmental impact, which bears underscoring to stakeholders — most notably, to customers.
Blog

Japanese Firms Are Losing Their Appetite For Digital Transformation

Achim Granzen April 5, 2022
A lack of necessary skills and available budget are among the obstacles. Meanwhile, firms are emphasizing business growth and product improvements.
Blog

Do QR Codes Right — Here’s How

Julie Ask March 29, 2022
Fueled by industry and pandemic forces, QR codes have shot onto the scene at every stage of the CLC. Our recently published research, which includes an analysis of over 125 QR codes, highlights several best practices Brands should use when they implement QR codes into their strategy.

Innovation Lessons From The Pandemic

Read the 15 lessons tech leaders have learned from the pandemic.

Blog

Indonesian Firms Expanded Their Digital Transformation Efforts In 2021 But Fell Short Of Their Objectives

Achim Granzen March 27, 2022
Indonesian firms expanded their digital transformation efforts in 2021 but fell short of realizing the goals they set out in 2020. Our latest survey in the country also shows that enterprises will put a much bigger emphasis on aligning transformation efforts with business goals and metrics in 2022. Respondents also identified technology strategy as a […]
Blog

Five Findings From FinovateEurope 2022

Oliwia Berdak March 25, 2022
Read the key findings from FinovateEurope 2022, including thoughts on what's hot in fintech, sustainable finance, open finance, and digital transformation.
Blog

Malaysian Firms’ Digital Transformation Momentum Is Stalling

Achim Granzen March 22, 2022
Malaysian firms’ digital transformation efforts stagnated in 2021, and services decision-makers at these firms are even more cautious with their 2022 plans. Key transformation challenges include technical topics like data and security as well as technology strategy. Malaysian firms also need help reinventing their tech strategies to remain relevant and future fit in a fast-changing […]
Blog

Three Steps To Build B2B Digital Marketing Capabilities

Rani Salehi March 21, 2022
For B2B marketing leaders looking to achieve digital transformation, it's important to know what your specific aims are and break down the endeavor into smaller, defined steps.
Blog

Customer Service In 2022: The Times They Are A-Changin’

Christina McAllister March 16, 2022
It’s been two years (!) since the pandemic began, and customer service organizations have managed the impossible: moving thousands of agents home practically overnight and rapidly deploying new digital channels, all while supporting millions of COVID-19-stressed customers. Our world has changed, and customer expectations have changed with it. Customer service leaders must shake off decades […]

The ROI Of Sustainability

Sustainability initiatives are no longer just a ‘nice to have’. Learn how to build a use case for sustainability in APAC.

Blog

If Your Board Is Bored, Then You’re Boring

Sara M. Watson March 11, 2022
CIOs and CTOs have a complicated relationship with their boards. Now is a ripe opportunity for tech execs to become the digital expert your board needs.
Podcast

The Key To Elevating IT’s Role? Its Operating Model

What It Means March 10, 2022
What’s the missing ingredient for an IT organization to deliver value in a customer-obsessed company? It may well be your operating model. Learn more as Principal Analyst Fiona Mark and VP, Principal Analyst Bobby Cameron discuss transforming your IT operating model.
Blog

AIOps Needs A Superstructure Of Interoperability

Carlos Casanova March 9, 2022
AIOps solutions are composed of various technology components that work together to address organizational needs. This requires an underpinning superstructure that enables interoperability. The superstructure provides connectivity horizontally across point solutions and vertically through the tiers of capability. 
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