Amy Hawthorne
Principal Analyst
Author Insights
Blog
18 Ways Teleservices Teams Can Add Value When Calling Is Uncertain
- Businesses whose teleservices reps are working from home are having to evolve how they engage with prospects
- Teleservices teams should use remote working time to experiment with new approaches, connect buying groups in target accounts, improve product and tool knowledge, and polish their external appearance
- While marketing teams are adjusting programs and outreach plans, teleservices teams are focusing on documenting best practices, processes, and plans for next steps