Amy Hawthorne
Principal Analyst
Author Insights
Blog
The Sales Engagement Landscape And The Case For The Single Pane Of Glass
Sales engagement platforms are playing a leading role in optimizing and improving sales and revenue development, operational efficiency, and outcomes. These platforms and their insights are enabling revenue teams with a single pane of glass to work from. This is how we define the category: Solutions that help sales, marketing, and post-sales personnel understand and […]
Blog
18 Ways Teleservices Teams Can Add Value When Calling Is Uncertain
- Businesses whose teleservices reps are working from home are having to evolve how they engage with prospects
- Teleservices teams should use remote working time to experiment with new approaches, connect buying groups in target accounts, improve product and tool knowledge, and polish their external appearance
- While marketing teams are adjusting programs and outreach plans, teleservices teams are focusing on documenting best practices, processes, and plans for next steps