Gordon Barnett

Principal Analyst

Forrester Bio

Author Insights


Can Your IT Operating Model Keep Up With Cloud?

Lee Sustar April 23, 2024
Cloud has driven enterprise IT transformation with newfound speed and scale. But IT operating models haven’t always kept up. Learn how Forrester’s Cloud Operating Model Framework can help catch up.

Use Human-Centric Principles To Drive Sustainable Technology Success

Gordon Barnett June 29, 2023
Human-centric principles are becoming increasingly important to organizations in today’s fast-paced and ever-changing business environment. But tech executives are lagging their peers in adopting human-centric practices. Learn the five SOLID principles of human centricity that can help propel IT organizations to sustainable success with technology.

Avoid These Seven Myths To Design A Successful IT Operating Model

Gordon Barnett May 9, 2023
The myths of operating model design are the misconceptions that can hinder progress and lead to failure when attempting to transform your IT organization. Understanding these myths and avoiding the associated pitfalls is critical to ensuring that you can design an effective and robust operating model that delivers long-term value.

Five Innovative Organizational Concepts Can Help Tech Execs Become Future Fit By Design

Gordon Barnett April 17, 2023
Changing business landscapes have prompted IT organizations to explore creative and innovative ways of structuring their business and operating models. Five key organizational concepts have emerged as particularly promising approaches: fractal organization, distributed autonomous organization, ecosystem organization, boundaryless organization, and adaptive organization.

The Six Steps To Understanding IT Customers And Stakeholders

Gordon Barnett March 24, 2023
To help you reach a future fit IT organization, Forrester has identified the six key steps to understanding IT operating model customers and stakeholders — if you do this, you can put them at the center of design, build, deliver, and serve.

Is Your IT Organization’s Operating Model A Speed Bump In Waiting?

Gordon Barnett October 13, 2022
The pandemic taught technology leaders the value of being adaptive. Learn five key design principles to make your IT operating models more adaptive.

The Forrester Enterprise Architecture Award Finalists For North America

Charles Betz August 12, 2022
Learn how the three finalists for Forrester’s Enterprise Architecture Award for North America drive their EA strategy and its impacts.

EA Is Key To Being Future Fit — Does Your Function Measure Up?

Gordon Barnett February 3, 2022
Forrester's annual State of Enterprise Architecture Survey can give you an inside look at the current state of enterprise architecture.

Organization Design Capability Maturity Drives Transformation Success

Gordon Barnett November 18, 2019
Over the past 24 months, Forrester has received a significant number of inquiries from clients requesting assistance in their organization design initiatives. There has been a range of more basic questions along with some more nuanced queries: “What are others doing?” “What is the best organization design process?” “What digital capabilities should I be investing […]

IT Structures Are Evolving To Support Automation, Digital, And Customer Obsession

Gordon Barnett October 23, 2019
Principal analyst Gordon Barnett reviews the key questions CIOs should ask when designing an IT operating model structure that supports automation and customer obsession.

Tech Skills Platforms Are Coming Of Age

Gordon Barnett October 21, 2019
Ask any CEO or business executive about their biggest challenges, and you will see people/talent management rising to the top of the list. This is no different for CIOs, as there is a shortage of tech talent. This has led to a whole series of employee experience and engagement research to help executives attract, retain, […]

To Excel At Customer Obsession, You Need An Adaptive Operating Model

Gordon Barnett May 16, 2019
Many firms have used Forrester’s principles of customer obsession to guide their business and IT transformation journey, striving to be customer-led, insights-driven, fast, and connected. But in their pursuit, most firms fall short when it comes to organizational change. Rather than undertake a full organizational design exercise, firms are adopting tactical change, creating agile delivery […]

Transformation IT: Réussir Grâce À Ses Collaborateurs

Gordon Barnett 29 Avril 2019
Les membres d'une entreprise jouent un rôle essentiel dans toutes les étapes de la transformation IT. Découvrez pourquoi.

The Biggest Barrier To IT Transformation Is People

Gordon Barnett April 29, 2019
A firm’s people play essential roles in all stages of IT transformation. For companies at the beginner level of maturity, employees must come together to connect the organization. Once the organization is united, it must adopt customer-centric principles to become adaptable and reach intermediate maturity. To reach an advanced maturity level, the organization must again […]

Adaptive CIOs Must Organize To Support Their Firm’s Value, Sourcing, And Structure

Gordon Barnett March 27, 2019
CIOs must adopt an adaptive operating model — being agile will not be enough to succeed in the future. The IT organization’s capabilities, structures, governance, and leadership must support the firm’s capacity to reconfigure underlying business concepts, including dramatically rethinking its core mission, its primary value proposition, its core competencies, the markets or industries in […]

Choose The Right Enterprise Architecture Management Tool Using Forrester’s Latest EAMS Wave™

Gordon Barnett March 12, 2019
Today’s enterprise architecture (EA) practices are relevant because they enable a firm’s customer-led and digital transformations. As more traditional EA use cases become commoditized, vendors that provide strong use cases that are vital to transformations will emerge as the leaders. These transformation-enabling use cases include strategic performance management, technology asset performance, operational insights, and people […]

Understand The EAMS Vendor Landscape To Choose The Right Tool

Gordon Barnett December 20, 2018
Forrester defines enterprise architecture management suites (EAMSes) as: A foundation for capturing, managing, and reporting on a firm’s strategic and operational assets, defining the relationships between those assets, and assessing the effectiveness and efficiencies of those assets with the purpose of providing insights that may influence or guide the strategic direction of the firm. Our […]

In The Absence Of Business Ownership, CIOs Should Lead Design Management In Your Firm

Gordon Barnett November 6, 2018
Leading design-minded firms understand that design is the link between creativity and innovation. However, the road to becoming a design-minded firm is not easy. The biggest barrier to success is a lack of ownership of design management. If the business executives are reluctant to own design, then CIOs are best placed to lead and refocus […]

CIOs Must Use EAs To Be Successful In Their Digital Transformations

Gordon Barnett May 7, 2018
The demand for exceptional digital and customer experiences is exposing the constraints of existing technology organization practices. The people, processes, governance structures, and technology of the technology organization must change to drive and enable business success. CIOs need help, and enterprise architects (EAs) are best placed to influence and guide these digital transformations (see my […]

The Insurance Industry Is A Prime Target For AI Technologies And Solutions

Gordon Barnett March 21, 2018
In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies. It is certainly a balancing act to find that perfect peanut butter-and-jelly combination of operational efficiency and customer engagement, however I believe many insurance carriers to be up to the […]
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