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AI Reshapes The 2023 Forrester Wave™ Evaluation For CCaaS

Max Ball 2 days ago
In the prior Forrester Wave™ evaluation on contact-center-as-a-service (CCaaS) providers in August of 2020, AI was mentioned offhand a few times. It was not, however, a factor in the Wave scoring at all. A few years changed everything. AI has taken center stage in this year’s Wave, providing new capabilities across many aspects of a CCaaS vendor’s offerings.
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Navigate Cloud Migration And Modernization In Asia Pacific

Guannan Lu 7 days ago
Firms need help dealing with challenges related to the migration, modernization, and management of workloads across hybrid cloud environments; lacking the relevant skills and expertise in house, they turn to professional services to help them realize cloud benefits faster. Sam and I recently published The State Of Cloud Migration And Modernization Services In Asia Pacific, […]

Unlock The Secret To 2023 Tech Success

Attend our predictions webinar on overcoming resource constraints with a focus on resiliency and talent.

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HPE Ramps Up Hybrid Cloud Management With OpsRamp Acquisition

Carlos Casanova March 20, 2023
On Monday, Hewlett Packard Enterprise (HPE) announced its intention to acquire OpsRamp, which offers a multitenant AIOps-powered IT operations management (ITOM) solution for hybrid cloud environments. Its AIOps solution will be integrated into HPE’s GreenLake edge-to-cloud Platform. OpsRamp’s 300 employees will join HPE’s office of the CTO. Terms of the OpsRamp acquisition were not announced, […]
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The Biggest Conversations In Cloud Management? FinOps And Operationalizing Cloud

Tracy Woo March 12, 2023
Get a preview of our upcoming coverage in two key areas: operationalizing cloud and cloud cost management.
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A Short History Of Financial Services In The Cloud

Tracy Woo February 28, 2023
I’ve been working with a long list of financial services companies from various subsectors on their cloud strategies. Each wants to know how to best take advantage of cloud while meeting stringent (and shifting) regulatory requirements. It’s been a long road for financial services and cloud. Here’s a little bit of history. Financial services have […]
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The DoD Announces The Winners For Its $9B JWCC Contract

Tracy Woo December 9, 2022
This week, the US Department of Defense put an end to the year-long suspense by announcing the winners for its Joint Warfighter Cloud Capability contract. Amazon Web Services, Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure were the big winners of the $9 billion contract.
Blog

Learnings From Our Hybrid Cloud Management Forrester Wave™

Tracy Woo November 23, 2022
This blog piggybacks off of my last post regarding the management evaluations I’ve been working on in 2022. As previously noted, they take a lot of effort but deliver high value — a lot of which can’t be captured in a single report. I already shared my tidbits of advice for the cost management evaluation. […]

Prepare Your Infrastructure For 2023 Change

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Predictions 2023: Tech Leaders Double Down On Cloud-Native While Google Buys More Market Share

Lee Sustar October 27, 2022

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The Era Of Cloud-Native Transformation Is Here

Lee Sustar October 26, 2022
As KubeCon North America 2022 gets underway, it’s useful to reflect on how far the cloud-native ecosystem has come, a focus of a new report by my colleague Charlie Dai and me. It wasn’t so long ago that IT enterprise architects began every project with a list of constraints: What can be built with a […]
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Forr The Planet: Sustainability Interview Series — Amazon Web Services

Abhijit Sunil September 7, 2022
Learn about the the primary carbon reduction levers from being on the public cloud vs. being on premise from Christopher Wellise, director of sustainability and carbon at Amazon Web Services.
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Budget Pressure Forces Tech Leaders To Face The Legacy Of Technical Debt

Chris Gardner August 23, 2022
Increase, decrease, or experiment? Get tips on assessing your 2023 technology spending plans.
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Explore Seven Pitfalls To Avoid In Your Push To Modernize Cloud

Hear analyst advice on modernizing your cloud with less risk and fewer missteps.

Is Your Legacy Tech Stack Slowing Innovation?

Download our guide to learn how to innovate faster with a tech stack modernized by cloud.

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Google Public Sector Is A Move To Amplify Industry-Specific Credentials

Devin Dickerson July 13, 2022
On June 28, Google unveiled plans for a new Public Sector subsidiary aimed at helping US public institutions, such as state, local, and educational institutions, drive digital transformations into the cloud. The company also has US federal ambitions by partnering with the Defense Innovation Unit, the US Navy, and the Department of Veterans Affairs (VA). […]
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Digital Platforms And Cloud — Looking Beyond The Buzzwords

Dario Maisto July 6, 2022
Two vital questions come up repeatedly in client conversations about digital platforms and the cloud. We dig into those here.
Blog

Enterprises Are Modernizing In The Cloud And At The Edge — Build A Backup Strategy To Match

Brent Ellis July 1, 2022
Learn the seven data resilience strategies that every enterprise should consider as they transform their business.
Blog

AT&T, Uber, And Zipcar Share Similarities With Subscription Hardware

Naveen Chhabra June 13, 2022
Elucidate Subscription-Based Hardware Offerings Public cloud innovations influence your technology decisions in many ways. Cloud pricing is shaping the pricing for on-premises data center infrastructure. I receive many client calls around evolving subscription-based hardware, and those discussions reveal their confusions. As you aim to make an optimal decision for your business, let’s develop an understanding […]
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VMware Customers: Get Ready For Broadcom Disruption

Tracy Woo May 26, 2022
Late Sunday evening, Bloomberg reported rumors of advanced Broadcom talks to acquire VMware, which has since been confirmed this morning. In light of Broadcom’s investment activities in the past few years, this news is unsurprising. It made a string of massively expensive enterprise software company acquisitions: Brocade Communications Systems in 2016 ($5.9 billion), CA Technologies […]
Podcast

Multicloud Strategy By Design Or By Accident?

What It Means May 26, 2022
As more organizations branch out to use multiple cloud platforms and providers, the question becomes: Is there a strategy behind your multicloud decisions, or do they just happen? In this episode, Principal Analyst Lee Sustar and Senior Analyst Tracy Woo discuss the important differences.
Podcast

Tech Trends To Watch In 2022

What It Means January 27, 2022
Forrester analysts provide their 2022 predictions for AI, automation, cloud, and internet of things (IoT) in this special edition of What It Means.
Video

re:Invent Roundup: AWS’s Hottest New Compute Announcements

Tracy Woo January 18, 2022

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