Will Consumers And Marketers Follow?

Three years ago, Google was on the defensive. ChatGPT reset expectations for search experiences and Microsoft gained early momentum with its investments in OpenAI. Today, the answer engine race continues, but Google is back in pole position. Even with new market diversification thanks to OpenAI and Anthropic, Google remains the dominant search engine and advertising platform. At last month’s Google Marketing Live, the company made clear that its future is AI-operated systems, not AI-assisted products. Alphabet is reinforcing that ambition with an $80 billion equity raise to accelerate its AI infrastructure buildout.

Announcing this commitment with strong messaging alone won’t suffice. Google’s AI push relies on successful consumer adoption of changes to search and shopping experiences and marketers’ embrace of an AI-overtake of their marketing tools. These are the updates marketing and digital leaders should pay attention to now.

Google Search Is Now Synonymous With AI Search

Google is using the scale and reach of its search engine to condition its users to AI-integrated search. Despite growing usage of ChatGPT and Perplexity, Google remains the dominant gateway to the internet’s information. And, for the first time in 25 years, Google redesigned the search bar, expanding it to accommodate longer, conversational, and multimodal queries and announced early agentic capabilities like information agents and

Early consumer signals suggest adoption will be uneven. We used our ConsumerVoices Market Research Online Community (MROC) to survey 775 online adults in the US, UK, and Canada about the changes, and most respondents were not previously aware of the changes. Forrester’s data shows that consumers remain generally suspicious of AI and the qualitative feedback from our MROC survey follows that trend. Respondents indicated concerns about general AI reliability and data usage, and a “wait and see” mindset driven by value. One panelist said: “I may use [Google] more over ChatGPT if its AI results improve.” Sixty-percent of respondents polled expect no change in their use of Google and about half believe these updates will improve results.

For marketers, Google’s changes to the consumer search experience underscore the importance of refining AEO practices. Traditional search is still there, but AI search will be more in consumers’ faces. If the new search interface delivers consistent, high-quality, and trust-worthy outcomes, consumer adoption will follow.

“Ads That Answer” Give Google The Monetization Advantage

Unlike competitors that are racing to build out their ads business, Google has a structural advantage and brings a mature monetization system to its conversational search experiences. The company’s positioning of ads as “answers” embedded directly into the conversational query flow aligns with how consumer search behavior is evolving into longer and more exploratory queries. The line between discovery, evaluation, and purchase is blurring, and relevant commercial responses will feel less like interruptions and more like decision shortcuts.

Google’s answer engine advertising strategy blurs the line between AEO and paid search.  And it introduces measurement and control challenges exacerbated by ongoing uncertainty around visibility metrics in AI-integrated search experiences. Marketers must apply AEO to paid search, integrate their search disciplines, and rethink performance as ads become less discrete and more embedded.

From AI-Assisted Ads Platform To AI-Operated Marketing System

Google is not just evolving ad formats; it aims to redefine the role it plays in marketing.

According to Forrester’s May 2026 CMO Pulse Survey, most marketers are satisfied with Google’s products and say that Google outperforms other ad platforms they spend with. The company is looking to build on that confidence and position itself as the central orchestration layer for marketing, reflecting a broader industry shift from fragmented tools to integrated, AI-driven workflows. Several new capabilities announced at Google Marketing Live reinforce this direction:

  • Ask Advisor launch. This embedded AI agent that interprets performance and recommends next actions addresses a longstanding pain point of fragmented workflows across Google products and the evergreen marketing question of “What should I do next?”
  • Meridian integration and predictive metrics. The deeper connection between Google’s MMM and Google Analytics360 increases the availability of open-source MMM. New metrics, like Gemini-powered Qualified Future Conversions (QFC), focus on predicting future behavior and value.
  • Creative automation in Asset Studio. The new automation tools create speed and efficiency to scale creative assets across Performance Max (PMax) and AI Max. Google also introduced A/B Testing so users can understand which assets performed best.

Marketers will respond to Google’s value proposition of efficiency, speed, and cost reduction. However, those benefits come with skepticism fueled by necessary trade-offs: less transparency into how decisions are made, reduced control over targeting, creative, and optimization, and increasing dependence on Google’s algorithms. For example, Google Meridian increases reliance on Google-controlled data and models. And, when it comes to creative, marketers need quality content to deliver results, which is easily compromised when algorithmic optimization is involved. Brands must decide how much control and data they are willing to give up for automation and efficiency.

Expanding Agentic Commerce Capabilities Connect Discovery And Purchase

With Universal Cart and enhanced Universal Commerce Protocol (UCP) capabilities, Google is shifting commerce from a transaction to an ongoing, AI-assisted process. Consumers can buy items or book services directly within conversational search results in AI mode and Gemini, or in a shopping ad on YouTube. The universal cart feature persists across sites, actively monitors price changes, and has the potential to significantly change shopping behaviors. If widely adopted, it would encourage behaviors like wish listing, delayed purchasing, and ongoing evaluation, further extending the consumer purchase journey.

For marketers and digital leaders, this introduces changes to their data and measurement approaches. Traditional funnel metrics become less meaningful, product data must be structured for AI-driven discovery, and visibility depends on whether (and how) AI agents choose to surface your brand. Organizations need a defined strategy for answer-engine selling that helps them decide where and how they want to show up in AI-mediated commerce journeys.

If you’d like to talk more about what Google’s AI-native consumer and marketer shifts mean for your organization, please request a guidance session with us.

Special thanks to Chuck Gahun, Brad Haag, Nikhil Lai, Jay Pattisall, and Emily Pfeiffer for their contributions to this post.