Never Say Or Write The Phrase “Low-Code/No-Code” Again — Here’s Why
John Rymer , Vice President, Principal Analyst
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Google Goes All-In: An AI-Operated System, Not AI-Assisted Products
Emily Collins
18 hours ago
Will Consumers And Marketers Follow? Three years ago, Google was on the defensive. ChatGPT reset expectations for search experiences and Microsoft gained early momentum with its investments in OpenAI. Today, the answer engine race continues, but Google is back in pole position. Even with new market diversification thanks to OpenAI and Anthropic, Google remains the […]
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Building The Human Foundation For AI At CX Forum East
Rick Parrish
2 days ago
AI raises the stakes for experience leaders. Insights from CX Forum East show that without trust, strong data, and prepared teams, AI simply scales what’s already broken — but with the right foundation, it can unlock entirely new kinds of customer experiences.