What Is Forrester’s Definition Of Enterprise AI?

Basware hosted its annual Customer VIP Event in Austin, Texas, from October 22 to 24, 2025, marking the company’s 40th anniversary. The gathering highlighted a strong sense of community among attendees and offered a window into Basware’s customer-driven innovation culture. From the discussions and sessions during the event, I found several insights stood out: Invoice […]

Since July, I’ve attended HubSpot’s INBOUND, Oracle’s AI World, and SupportLogic’s Enterprise AI for CX conferences. I’ve also been briefed by a dozen and a half customer service solution vendors and talked to more than 50 of their customers or other service professionals. For a category with the first commercial software applications emerging as far […]