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Australian Banks Need To Improve Money Management Features Of Mobile Apps

August 4, 2022
Rising inflation, a looming energy crisis, and the increased cost of living in Australia mean more and more customers need help managing their money. In fact, 54% of Australian online adults say they need help with money management, yet only 21% strongly believe that their financial institution cares about their financial well-being. To gauge how effective and easy the [...]
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Cloud Usage Is Alive And Well In The European Cloud Market

July 19, 2022
Forrester has published the report “The State of European Cloud, 2022” in which our analysts highlight the latest trends in European enterprise cloud usage. The report’s findings show that cloud usage is alive and well in the European cloud market. As the pandemic starts to resolve and conflict in Eastern Europe builds, enterprises are revisiting [...]
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Forrester’s US 2022 Banking CX Index: Customer Trust In Banks Falls For The First Time In Four Years

June 16, 2022
According to Forrester’s US 2022 Banking Customer Experience Index (CX Index™) rankings, customer trust in banks fell for the first time since 2018. While trust in banking brands reached an all-time high in 2021, 62% and 61% of customers currently trust direct and multichannel banks, respectively, when interacting with them — a drop of two [...]
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The State Of Cloud In North America, 2022: Modernization And Cloud Native Will Be The New Normal

June 14, 2022
Forrester has released two new reports that explore the latest trends in enterprise cloud adoption and usage across both the US (The State Of Cloud In The US, 2022) and Canada (The State Of Cloud In Canada, 2022).    Key findings:  Among US enterprise infrastructure decision-makers, 94 percent are using at least one type of cloud [...]
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Forrester: US B2B E-Commerce Will Reach An Estimated $3 Trillion By 2027

June 8, 2022
While US B2B e-commerce sales reached $1.7 trillion in 2021, a new forecast from Forrester (2022 B2B E-Commerce Forecast, US) finds that this volume is estimated to exceed $2 trillion in 2023 and $3 trillion by 2027. US B2B e-commerce, which will grow at a five-year compound annual growth rate (CAGR) of 10.7%, will also [...]
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Forrester: Firms Are Making Digital Accessibility A Global Priority — Yet Challenges Remain

May 19, 2022
In observance of this year’s Global Accessibility Awareness Day, Forrester continues to explore how accessibility is increasingly becoming a priority for firms worldwide — especially as people with disabilities comprise the world’s largest minority market, spending close to $2 trillion annually.   Among global design teams, more than a third of companies (36%) have expressed executive-level [...]
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Earth Day 2022: Forrester On Emerging Tech’s Dual Role In Sustainability

April 22, 2022
This Earth Day, Forrester has published a series of new research reports to help tech leaders both navigate business risks posed by climate change and drive their firms’ sustainability transformation.   The first report ranks the Top Systemic Risks of 2022, with climate change coming in eighth. Additional insights on this topic can be found here [...]
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Earth Day 2022: Forrester On The Dangers Of “Greenwashing” And How Marketers Can Manage Firms’ Sustainability Messaging

April 22, 2022
According to Forrester, 46% of online adults in the US believe brands should take a stand on climate change. This pressure, in turn, is causing firms to “walk the talk” and act on their pledge to protect the environment.   As companies rush to capitalize on the opportunity of sustainability, a risk arises of being accused [...]
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Forrester: Automation Will Take 11 Million US Jobs By 2032 — But Be Largely Offset By New Job Growth

March 22, 2022
Forrester forecasts that despite automation taking 11 million — or 7 percent — of US jobs by 2032, these will be considered modest losses as they will be largely counterbalanced by new job growth in such sectors as professional services, renewable energy, and smart infrastructure. Additionally, over 9.6 million jobs created in a decade’s time [...]
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Forrester Offers Resource Hub To Help Organizations Understand How The War In Ukraine Will Impact Their Businesses

March 15, 2022
Company leaders worldwide are already experiencing business, technology, and cybersecurity impacts from both the war in Ukraine and from the financial sanctions imposed on Russian and Belarusian actors. In response, Forrester has created a new resource hub for organizations featuring the latest guidance and recommendations about what they can do to prepare for and mitigate [...]
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Forrester: The Global Tech Market Will Experience Robust 6% Growth In 2022 And 2023

March 10, 2022
Software and tech consulting and outsourcing services will see the fastest growth in 2022, outpacing pre-pandemic levels, according to Forrester’s latest outlook of the global tech market. While North America and Asia will recover fastest from the pandemic and see the fastest regional tech spend growth, regions will also rebalance their technology portfolios to become [...]
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Forrester: Security Culture In Many Organizations Remains Hostile Toward Women

March 8, 2022
On International Women’s Day, Forrester’s new report ‘Best Practices: Recruiting, Retraining and Advancing Women in Cybersecurity’ identifies top practical solutions for addressing the systemic cultural issues affecting women and holding back security teams from success. According to Forrester, women represent just 24% of security professionals worldwide, and while the industry has made significant efforts to [...]
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Forrester: The Next Decade Of Payments Belongs To Businesses, Not Consumers

February 2, 2022
In the decade ahead, the focus of payments innovation will shift from consumers to businesses. Payments will be an operating system as tech firms build autonomous payments into connected devices and platforms, or weave programmable payments into accessible, frictionless, and secure customer experiences. A new report from Forrester (“The Future Of Payments”) outlines how, by [...]
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Forrester: Attackers Will Likely Exploit The Log4j Vulnerability For Months To Come

December 16, 2021
A vulnerability in Log4j, a popular software tool used by a majority of the internet, is giving attackers the ability to run their own code on whichever system they are targeting. While we have yet to see the full detrimental effects of this vulnerability, it is likely attackers will exploit it for years to come, [...]
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Forrester: Supply Chain, Chip Shortages, Bot Management Top 2021 Holiday Season Retailer Obstacles

November 22, 2021
Consumers are ready to shop this holiday season; per Forrester, 25% — or one in four — US consumers expect to spend more compared to last year. However, as retailers think about fulfilling changing consumer needs, expectations, and behaviors, they face several key challenges head-on as this marks the second holiday season influenced by the pandemic. Forrester analysts are monitoring [...]
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Forrester: Supply Chain Disruptions Have Become The New Normal’s “New Normal”

November 1, 2021
The supply chain crisis keeps escalating. What began as cleaning supply and home office technology shortages have since expanded into delays and scarcity for everything from appliances to automobiles. More companies are revealing that these shortages are prompted by disruptions in their Tier 1 or downstream supply chains. And it’s not likely to get better [...]
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Forrester on COP26: Driving Sustainability Transformation Should Be A Key Priority For Businesses

October 28, 2021
Climate change has already made itself felt in the business world. Business continuity specialists are building climate action plans for acute events. Meanwhile, investors are divesting from businesses seen as too vulnerable to climate risk. In light of the upcoming COP26 conference, Forrester has published a series of research reports to help leaders navigate the business risks posed by climate change and drive sustainability transformation. [...]
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Forrester: Workplace Vaccination Mandates Prompt Risk … But So Does Not Mandating Vaccination

October 6, 2021
The surge of the COVID-19 Delta variant in H2 2021 has again delayed many companies’ return-to-office plans. A rapidly-shifting regulatory environment – including new action by President Biden that will require all employees at firms of 100-plus employees (totaling 80 million workers) to either be vaccinated or get tested weekly – has brought the question of workplace vaccination mandates to the forefront.   Yet, according to Forrester, employee sentiments are [...]
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Forrester: Online Retail In Southeast Asia Forecast To Reach US$143 billion In 2025

September 28, 2021
Southeast Asia emerged as the fastest-growing online retail market globally, crossing $50 billion and registering an increase of 53% in 2020. Overall, the region accounts for just 2% of global online retail while contributing 10% of global online buyers, indicating that there is still room for growth in spending per buyer. Forrester forecasts that online’s [...]
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Online Retail In Asia Pacific Will Add US$1 Trillion By 2025

September 2, 2021
While the Asia Pacific region experienced the slowest YoY growth in online retail sales globally in 2020, it still added US$230 billion, with China accounting for one-third of additional global sales. As the largest market in the region, China accounts for 82% of the total e-commerce market and grew by 15% in 2020. Overall, e-commerce [...]