Media Alert

The supply chain crisis keeps escalating. What began as cleaning supply and home office technology shortages have since expanded into delays and scarcity for everything from appliances to automobiles. More companies are revealing that these shortages are prompted by disruptions in their Tier 1 or downstream supply chains. And it’s not likely to get better [...]

Climate change has already made itself felt in the business world. Business continuity specialists are building climate action plans for acute events. Meanwhile, investors are divesting from businesses seen as too vulnerable to climate risk. In light of the upcoming COP26 conference, Forrester has published a series of research reports to help leaders navigate the business risks posed by climate change and drive sustainability transformation. [...]

The surge of the COVID-19 Delta variant in H2 2021 has again delayed many companies’ return-to-office plans. A rapidly-shifting regulatory environment – including new action by President Biden that will require all employees at firms of 100-plus employees (totaling 80 million workers) to either be vaccinated or get tested weekly – has brought the question of workplace vaccination mandates to the forefront.   Yet, according to Forrester, employee sentiments are [...]

Southeast Asia emerged as the fastest-growing online retail market globally, crossing $50 billion and registering an increase of 53% in 2020. Overall, the region accounts for just 2% of global online retail while contributing 10% of global online buyers, indicating that there is still room for growth in spending per buyer. Forrester forecasts that online’s [...]

While the Asia Pacific region experienced the slowest YoY growth in online retail sales globally in 2020, it still added US$230 billion, with China accounting for one-third of additional global sales. As the largest market in the region, China accounts for 82% of the total e-commerce market and grew by 15% in 2020. Overall, e-commerce [...]

CommBank and UP provide best mobile banking apps in Australia The pandemic drove a rush to digital out of necessity, with banks racing to serve Australian consumers on digital touchpoints due to the lockdowns.  According to Forrester data, mobile apps are the touchpoint of choice for Australians to manage their finances. In 2021, 42% of [...]

Companies worldwide are thinking about what an ideal “return to work” scenario should look like for their employees. According to Forrester, a striking 75% of CEOs expect their office spaces to shrink. At the same time, it’s predicted that 70% of US and European companies will pivot to a hybrid work model post-pandemic. Yet every [...]

The Forrester 2021 Online Retail Forecast for Western Europe shows that e-commerce in the region grew 2.5 times faster in 2020 than in 2019 which means a record growth of 31%. The countries with the most developed e-commerce markets, such as the Netherlands, Sweden, Germany, and the UK, saw the fastest rates of growth, as did food and drink, alcohol, video games, and [...]

From evolving consumer and employee sentiment, to changing investor priorities and new competitive pressures, firms are adapting to a set of market shifts and physical risks that require a strong commitment to environmental sustainability. Today’s organisation must balance growth priorities with those of people and the planet, aligning with long-term customer and stakeholder values. At [...]

What:  Forrester Research, Inc. (Nasdaq: FORR), one of the most influential research and advisory firms in the world will ring the Nasdaq Opening Bell remotely from across the country. George F. Colony, Founder, Chairman, & CEO, will ring the Opening Bell alongside the Company’s team in a virtual bell ringing ceremony. When: Monday, May 3, [...]

Most organizations were not ready for COVID-19, thinking the risk of a pandemic too remote to consider in their planning. Yet some were able to pivot to new opportunities. Others filled market gaps left by competitors unable to cope. According to Forrester, planning and execution of a “future fit” tech strategy creates an effective foundation [...]

2020 drastically changed how events were held, with B2B marketing and event teams quickly shifting to a virtual model. As we start moving away from social distancing rules established by the pandemic, marketers will work towards a hybrid model — blending both physical and virtual elements. New research from Forrester is designed to help B2B [...]

As many organizations fought to reconfigure their workforce to be significantly more home-based last year per the pandemic, the collective threat landscape increased dramatically as well. New research from Forrester describes how security professionals can better reduce risk and furnish a quicker exit out of “pandemic mode” by targeting the following five greatest cyberthreats in 2021: State-sponsored espionage and disinformation: This year, state [...]

Currently, more than six in 10 Americans suffer from at least one chronic disease or health condition that demands medical attention to monitor or treat once diagnosed. At the same time, many Americans lack affordable, convenient, and adequate healthcare; food, water, education, utilities, shelter, and safety; and community services, family, or social support. New research [...]

By 2030, 74% of the workforce will be comprised of Millennial and Generation Z workers. Because technology will be decisive in satisfying the next-gen workforce, Forrester has unveiled new research that outlines the tech preferences of both groups, in comparison with Generation X and Baby Boomers. Key findings include the following: Gen Z and Millennials [...]

Covid-19 has created a need for corporate banks to speed up or begin their digital transformation. Lagging behind their retail counterparts, corporate banking has been slow to transform. To be successful, corporate banking teams need to establish a digital vision and strategy that consider trends in cash and liquidity management, payables and receivables, and trade [...]

The Asia Pacific region and markets in its constituent countries have been growth engines for robotic process automation (RPA) in recent years, accounting for roughly 17% of the global market for RPA services. Particularly in the aftermath of the pandemic, firms both large and small have shown interest in automation. However, companies continue to face [...]

One year ago, COVID-19 was declared a global health emergency, impacting all sectors virtually overnight. With the pandemic hitting this benchmark, Forrester analysts are available for interviews to discuss how specific sectors have been impacted these past months worldwide, as well as what 2021 will look like as we keep adjusting to this “new normal.” [...]

One year ago, COVID-19 was declared a global health emergency, impacting all sectors virtually overnight. With the pandemic hitting this benchmark, Forrester analysts are available for interviews to discuss how specific sectors have been impacted these past months worldwide, as well as what 2021 will look like as we keep adjusting to this “new normal.” [...]