Media Coverage

Forbes: A new article highlights best practices from Gina Bhawalkar’s recent Forrester research “Words Matter: Inclusive Experiences Start With Inclusive Language.” Read the full article here. Read more from Gina here.

The Economic Times: Jitender Miglani speaks to the Indian daily newspaper exclusively on Forrester’s forecast that India’s festive season will generate $9.2 billion in online sales. Read the full article here. Read more from Jitender here.

CNBC: Peter Wannemacher shares thoughts on why Google is now shutting its bank account product after nearly two years. Read the full article here. Read more from Peter here.

The Wall Street Journal: J.P. Gownder describes why robots are not likely to replace insurance adjusters in the near future. Read the full article here. Read more from J.P. here.  

MarketWatch: Glenn O’Donnell shares insights on how changing consumer electronics prices and other factors will influence the notion of “right to repair” moving forward. Read the full article here. Read more from Glenn here.

Bloomberg: Sucharita Kodali offers insights about online eyewear retailer Warby Parker going public. Read the full article here. Read more from Sucharita here.

Marketplace: Brendan Witcher offers guidance on the types of workers that will best assist retailers during this year’s holiday hiring season. Read the full article here. Read more from Brendan here.

The Wall Street Journal: Collin Colburn shares how advertisers perceive Spotify in the broader media and marketing space as the company kicks off its first global brand campaign to court marketers. Read the full article here. Read more from Collin here.

The Business Times: Findings from Forrester’s 2021 Singapore CX Index, as well as insights from Tom Mouhsian, are featured in this top APAC business newspaper. Read the full article here. Read more from Tom here.

Reuters: Jacob Morgan weighs in on the debate around global brands are cutting out traditional financial institutions and using technology to offer customers everything from banking to insurance. Read the full article here. Read more from Jacob here.

El Pais: Dipanjan Chatterjee weighs in on the nature of social movements when it comes to economic recovery, saying they are often forged in “the crucible of crises.” Read the full article here. Read more from Dipanjan here.

Forbes: Jay Pattisall shares insights about how agencies are increasingly incorporating and utilizing data as part of their advertising strategies. Read the full article here. Read more from Jay here.

CNBC: Glenn O’Donnell offers guidance on why large tech giants, including Apple and Amazon, are planning to develop their own chips in-house. Read the full article here. Read more from Glenn here.

Business Insider: This article includes George Colony’s perspective about Steve Jobs’ legacy and Apple’s performance under Tim Cook as CEO. Read the full article here. Read more from George here.

The Banker: Speaking to this Financial Times-owned publication, Principal Analyst Tom Mouhsian comments on banks’ hybrid approaches. He also commented on the impacts of financial giant HSBC acquiring Axa’s Singapore arm to expand its wealth management services across the region. Read the articles on HSBC/Axa Singapore and banks’ shared branches. Read more insights from Tom here.

The Wall Street Journal: VP & Research Director Mike Proulx shares insights on Dollar Shave Club’s new CMO hire and how the brand’s direct-to-consumer model has been shaped by the pandemic. Read the full article here. Get more insights from Mike here.

Fast Company: In a new feature, Andrew Hogan offers insights on how companies are working to fix enterprise user experience (UX). Read the full article here. Read more insights from Andrew here.

Reuters: Jost Hoppermann shares his perspective on the issues financial institutions face as they shift critical operations to the cloud. Read the full article here. This article has been syndicated to Insurance Journal. Also, read more insights from Jost here.

Forrester Analyst Allie Mellen comments on T-Mobile’s recent data breach and its impact. Her comments were included in multiple top tier media outlets around the globe, including: Associated Press ABC News The Wall Street Journal The Washington Post (One, Two) The Seattle Times Channel Futures IT World Canada The Last Watchdog SDxCentral Threatpost Read more insights [...]