Media Coverage

Associated Press: Allie Mellen offers insights on causes behind the recent Kaseya ransomware attack. Read the full article here. Read more from Allie here.

The Wall Street Journal: Steve Turner shares insights about how authentication keys have proven effective at controlling phishing at Google and other companies. Read the full article here. Read more from Steve here.

The Wall Street Journal: As the Pentagon drops a proposed cloud contract with Microsoft in favor of planning to hire multiple vendors for the job, Bill Martorelli details how companies that keep running most of their IT systems in a single cloud are trying to minimize added interoperability costs. Read the full article here. Read [...]

The Wall Street Journal: Sucharita Kodali offers perspective on how independent product-review sites likely gain favor with consumers concerned over unauthentic or untrustworthy reviews on large retail sites. Read the full article here. Read more from Sucharita here.

NBC News: Sucharita Kodali outlines immediate areas Amazon CEO Andy Jassy must focus on in his new role. Read the full article here. Read more from Sucharita here.

The Washington Post: Glenn O’Donnell explains how manufacturing chip costs forced U.S. chip firms to both focus on semiconductor design and outsource manufacturing to Asia. Read the full article here. Read more from Glenn here.

CNBC: Glenn O’Donnell offers insights about why China-owned Nexperia is acquiring the U.K.’s largest chip producer, Newport Wafer Fab. Read the full article here. Read more from Glenn here.

The Wall Street Journal: Brandon Purcell describes how more companies are relying on real-time customer data to feed predictive software models. This story also cites Forrester’s research: Currently 64% of nearly 200 North American analytics and measurement professionals say their firms rely more heavily on insights from real-time user behavior on their websites. Read the [...]

The Wall Street Journal: Andrew Bartels’ latest US tech market outlook is the focus of a new feature article, which says CIOs across several industries are expected to spend more on software this year. Read the full article here. Read more from Andrew here.

Quartz: Sucharita Kodali offers perspective on why restaurant employment is down despite US sales going back to pre-pandemic levels. Read the full article here. Read more from Sucharita here.

Forbes: Forrester Chief Marketing Officer Shirley Macbeth speaks with CX influencer Shep Hyken about how customer-obsessed organizations put their customers at the center of their leadership, strategy, and operations. Read the full article here.

NPR: Sucharita Kodali breaks down causes of a labor crunch in the retail sector and what will happen when consumer demand changes. Read the full article here. Read more from Sucharita here.

Marketplace: In a feature about online grocery shopping, Brendan Witcher describes how stores will likely see the pandemic boost in online sales dip in the coming months, making now a critical time to have delivery “clearly advertised.” Read full article here. Read more from Brendan here.

Marketplace: Alla Valente discusses supply chain and logistics issues surrounding the US’s pledge to send millions of COVID vaccine doses to other countries by end of the month. Read the full article here. Read more from Alla here.

ChannelNewsAsia: Sanjeev Kumar was interviewed for a live broadcast on Asia Now about how Reliance is doing in its battle with Amazon and Flipkart for supremacy in India’s online marketplace. View the full interview here.

Associated Press: J.P. Gownder describes standout features of Microsoft’s Windows 11, the company’s first major software upgrade in six years. Read the full article here. Read more from J.P. here.

Boston Business Journal: The outlet highlights George Colony in a slideshow as one of the few Massachusetts executives to be named one of Glassdoor’s top CEOs in 2021. See the full slideshow here. Read more from Forrester CEO George Colony here.

Bloomberg: Julie Ask discusses the potential of augmented reality for tech and video game companies. Read the full article here. Read more from Julie here.

The Wall Street Journal: Principal Analyst TJ Keitt shares the impact of the pandemic on customer experience and discusses the measures high performing companies embraced to improve Forrester’s CX Index US scores. Read the full article here. Read more from TJ here.