Business & IT Alignment

Business & IT alignment creates a virtuous cycle that unleashes the true power and potential of technology. Read insights on how to foster business & IT alignment.

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CIOs: Embrace A Modern Network For Transformation Success

Manuel Geitz 2 days ago
In an era of rapid technological change (hello, AI), CIOs must cultivate relationships that inspire new behaviors and promote technological innovation and transparency. Gone are the days of technology being a function operating in the background of an organization. Technology is now fully in the spotlight, central to most business strategies. But it’s not technology […]
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Public-Sector IT Leaders: It’s Time To Prioritize The Right Emerging Technologies

Sam Higgins 3 days ago
Learn the 11 emerging technologies that all public-sector IT leaders should be watching and get insight on how these technologies will shape the next decade of government transformation.

Ultimate Guide To The Top 10 Emerging Technologies

Discover the top 10 emerging technologies shaping 2025, based on Forrester’s exhaustive research. Explore the impact, use cases, and benefit horizons of technologies like agentic AI, synthetic data, quantum security, and more.

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Organization And Social Network Analysis: How It Can Revolutionize Your Operating Model

Gordon Barnett 6 days ago
Despite well-defined hierarchies and formal reporting structures, many companies struggle with silos, bottlenecks, and suboptimal performance. Learn three key approaches that can help.
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From Legacy ITSM To Proactive Service Management: Why 2025 Is The Year To Rethink Your Strategy

Julie Mohr 7 days ago
The Legacy of IT Service Management Is Holding You Back For more than twenty years, IT Service Management (ITSM) has served as the operational backbone for managing incidents, problems, and changes. Yet in 2025, the complexity of enterprise IT environments has outpaced the frameworks and processes once deemed cutting-edge. Despite improvements in incident response, asset […]
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The Sleeping Giant Awakens: Defining IT’s Role In A Seismic Shift

Charles Betz May 21, 2025
Generative AI is making the dream of continuous, intelligence-driven improvement in enterprise operations a reality. Find out how IT can lead the transformation in this preview of our upcoming Technology & Innovation Summit in Sydney.
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The Future Is Now With AIOps: Transforming IT Operations In Volatile Times

Carlos Casanova May 14, 2025
AIOps is changing the game for IT teams — helping them make smarter decisions, bounce back faster from issues, and keep customers happy. Find out how businesses are using it to stay ahead in today’s fast-moving world.
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Unlock Optimization Opportunities: The Golden Thread From CX To Value Streams

Joe Cicman May 12, 2025
In today’s volatile business environment, executives face the dual challenge of optimizing costs while maintaining exceptional customer experiences. Our new report, The Golden Thread From CX To Value Streams Reveals Optimization Opportunities, offers a strategic approach to navigating these complexities.
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The New US Federal AI Policy Demands That Government And Private-Sector Tech Leaders Embrace Responsible And Explainable AI

Sam Higgins April 12, 2025
Today, under the headline-grabbing geopolitical and geoeconomic volatility, a significant, and potentially more consequential, transformation is unfolding in the public sector.
Blog

The AI Effect: Pervasive, Promising, And Pressing

Brian Hopkins April 8, 2025
AI is rapidly transforming industries, and clients are seeking guidance on how to invest wisely and measure ROI amid the hype. As AI continues to evolve, trust in data, models, and outcomes will be crucial for scaling and realizing its full potential. The future of AI is about balancing innovation with careful planning to stay ahead without being overwhelmed.
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Where Governance Goes Wrong: You Must Make Data Governance A Cultural Competency

Kim Herrington April 4, 2025
Most governance programs focus on control but fail to embed governance into the organization’s culture and decision-making process. They lack the human-centered roles that make governance successful.
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Once More Unto The Breach: Tech Leaders Face Another Year Of Volatility And Cuts

Lauren Nelson April 3, 2025
In today’s era of volatility, technology leaders will need to do more with even less. This means dusting off the cost-cutting playbook to seek out additional optimization opportunities without sacrificing your AI ambitions. Here are a few cost-cutting measures to focus on in the near term.
Webinar

Unveiling The Top 10 Emerging Technologies Of 2025

Get an early look at the top 10 emerging technologies for 2025, hear common use cases for each, and learn how (and when) these advancements will produce real benefits.

Discover 10 Top Emerging Technologies For 2025

Missed our live emerging technologies webinar? Watch the replay featuring Forrester VP Brian Hopkins unveiling the top emerging technologies that made our 2025 list and the benefit horizons for each.

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Fujitsu Steps On To The Global Quantum Computing Stage

Brian Hopkins April 1, 2025
At its recent quantum computing conference, Fujitsu highlighted its all-in strategy on quantum computing. Find out more in this review of the event.
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Visualize, Control, And Optimize Your Spend With Software Asset Management Tools

Biswajeet Mahapatra March 25, 2025
In a climate of economic and political uncertainty, tech budgets are under pressure. According to Forrester’s Industry- And Customer-Supporting Software Survey, 2025, 23% of organizations cite budget as their number one software challenge.
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Call For Entries: The 2025 Enterprise Architecture Awards

Charles Betz March 24, 2025
Forrester is thrilled to announce the opening of nominations for the 2025 global Enterprise Architecture Awards. Learn more about this year’s awards and how to apply here.
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NASSCOM 2025 — Year Of Global Capability Centers, AI, And Workforce Transformation

Ashutosh Sharma March 23, 2025
NASSCOM recently hosted its flagship event, the Technology Leadership Forum (NTLF) 2025, with noticeably stronger attendance than in recent years. Returning to its familiar venue — the Grand Hyatt Mumbai — proved valuable. The compact setting was ideal for high-impact interactions, enabling us to engage in over 50 client meetings across a wide range of […]
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Meet The Analyst: Covering ERP, FP&A, SaaS, And The Enterprise Software Market

Faram Medhora March 14, 2025
I am thrilled to begin my journey as principal analyst on the enterprise software, IT services, and digital transformation-focused team at Forrester. For nearly two decades, I have led major business-technology initiatives. During the last eight years for Forrester Consulting, I helped clients drive transformative results. Now, I am eager to deliver clear, actionable insights […]
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Prepare And Thrive: Australia’s Federal Government Agencies Should Plan For Post-Election MoG Change Now

Sam Higgins March 10, 2025
As technology leaders in the Australian federal government, you’re no strangers to the complexities and challenges of machinery-of-government (MoG) changes. These changes, akin to M&A in the private sector, involve restructuring agencies, merging departments, and redistributing functions to align with evolving mission priorities. But sentiment within the Australian public service (APS) towards MoG changes tends […]
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From Fixed Routes To Adaptive Navigation: Introducing Forrester’s Customer-Obsessed Mission Engine

Riccardo Pasto March 6, 2025
Learn how a customer-obsessed mission engine can help public sector leaders achieve success by understanding their customers better and maximizing long-term value for them.
Blog

Software Giants’ Q4 2024 Earnings: Tech Executives Are Still Responding

Faram Medhora March 5, 2025
Our deep dive into the Q4 2024 earnings of 11 enterprise software companies revealed an accelerated drive toward AI, a sharper focus on cloud costs, and a surge in platform consolidation.
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