Bill Martorelli

Principal Analyst

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Blog

The Hyperscaler/GSI Relationship Has Forever Changed — Here’s How

Bill Martorelli June 16, 2022
By virtue of ever-increasing spending by enterprise customers, the cloud hyperscalers have been elevated to strategic partners of the first rank. This has forced many changes for enterprises and their global systems integrator (GSI) partners. Hyperscalers not only have earned a seat at the table but have gained significant influence on the behavior of their […]
Blog

Aiming For Innovation: Cloud In The US Today

Lee Sustar June 13, 2022
Cloud is no longer simply a path to greater efficiency. Today, it's a strategy for IT modernization. Get a preview of Forrester's new report, The State Of The Cloud In The US, in this blog post.
Blog

VMware Customers: Get Ready For Broadcom Disruption

Tracy Woo May 26, 2022
Late Sunday evening, Bloomberg reported rumors of advanced Broadcom talks to acquire VMware, which has since been confirmed this morning. In light of Broadcom’s investment activities in the past few years, this news is unsurprising. It made a string of massively expensive enterprise software company acquisitions: Brocade Communications Systems in 2016 ($5.9 billion), CA Technologies […]
Blog

Technology Outsourcing Is Dead. Long Live Technology Outsourcing!

Bill Martorelli May 23, 2022
Technology outsourcing is not dead, but it's changing. A lot. Learn which five areas you should review for your outsourcing strategy.
Blog

Announcing The Forrester Wave™: Application Modernization And Migration Services, Q3 2021

Bill Martorelli July 23, 2021
Yesterday, we released The Forrester Wave™: Application Modernization And Migration Services, Q3 2021. We looked at the 14 most significant vendors — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY, HCL Technologies, IBM, Infosys, Larsen & Toubro Infotech (LTI), NTT DATA, Tata Consultancy Services (TCS), and Wipro — in the market and evaluated them across 26 […]
Blog

Announcing The Inaugural Forrester Wave™ For Multicloud Managed Services Providers

Bill Martorelli December 3, 2020
Today, we released the “The Forrester Wave™: Multicloud Managed Services Providers, Q4 2020.” We looked at the top 11 vendors — Accenture, Capgemini, Cognizant, Deloitte, HCL Technologies, IBM, Infosys, NTT DATA, Rackspace Technology, Tata Consultancy Services (TCS), and Wipro — in the market and evaluated them across 24 criteria. As workloads migrate to the cloud, […]
Blog

IBM Spins Off Its Managed Infrastructure Services Business

Bill Martorelli October 13, 2020
On Thursday, October 8, 2020, IBM announced its plans to spin off its managed infrastructure services business into a new public company. Earlier in the year, new CEO Arvind Krishna announced layoffs for an unspecified amount of IBM’s workforce amid the COVID-19 crisis and following several years of revenue decline. It appears this latest move […]
Blog

Agile, DevOps, And COVID-19

Charles Betz March 23, 2020
Now is not the time to revert back to old industrial practices. The world is going even more digital because of the COVID-19 crisis, and old industrial era thinking needs to be abandoned once and for all.
Blog

Outsourcing T’s And C’s: Will Cloud Suppliers Act More Like Outsourcing Suppliers Or Vice Versa?

Bill Martorelli July 9, 2012
Corporate customers of cloud services are not having much fun when negotiating with emerging cloud suppliers. Forrester clients seeking support for their longstanding contractual preferences ranging from access to supplier data centers for due diligence to more robust terms for liability and mutual indemnity, just to name a few examples, are facing frustration when cloud […]
Blog

CGI’s Logica Buy Should Benefit Both Suppliers And Customers Of Both

Bill Martorelli May 31, 2012
CGI’s plan to acquire Logica for approximately $2.6 billion, amounting to the combination of two distinctly regional entities into a single “global” provider, offers further proof of a consolidating globalized service industry — as if we needed any after the series of service industry consolidations during the last few years. This acquisition makes sense for […]
Blog

Should You Be Using Service Level Management Tools?

Bill Martorelli April 2, 2012
A couple of years ago, my then-colleague Patrick Connaughton wrote a market overview about service-level management tools, which included a discussion of specific toolsets intended to help customers manage both internal and external services-based relationships. Among the technologies in this space include Digital Fuel, Oblicore, Compuware’s APM, Enlighta, Appirio, and others. Such service-level management tools, […]
Blog

Match Cloud Expectations With Customer Realities In The New Year

Bill Martorelli December 31, 2011
Few would dispute that cloud computing has a huge potential for making IT service expenditures more cost-effective and flexible. But as is often the case, what is now possible is not necessarily practical or even desirable from the standpoint of the buying customer in terms of both accommodating longstanding preferences as well as specific contractual […]
Blog

Cloud Strategies On The Brain

Bill Martorelli April 4, 2011
Recently, it seems that IT professionals cannot turn around without seeing another industry announcement involving the word "cloud."  I am guilty too — in fact, the SVM team at Forrester has written extensively on the topic of what cloud strategies mean to sourcing and vendor management professionals.  Cloud impacts every technology, service category, industry vertical, […]
Blog

KPMG-Equaterra highlights Outsourcing Advisor Consolidation

Bill Martorelli March 22, 2011
KPMG’s recent acquisition of Equaterra signals some new dynamics in the market for outsourcing advisory services. The acquisition creates an intriguing combination of capabilities encompassing high-level consulting services for tax, supply chain management and IT strategy with Equaterra’s proven outsourcing transaction strengths. Moreover, it confirms a mini-wave of industry consolidation following TPI parent company’s Information […]