Bill Martorelli

Principal Analyst

Forrester Bio

Author Insights


With Selipsky Out, What’s Next For AWS?

Lee Sustar May 15, 2024
AWS announced this week that Adam Selipsky will depart as CEO and Matt Garman, AWS senior VP of sales and marketing, would replace him in June. Find out what the implications of this move could be at a critical time for AWS and the broader cloud market overall.

Microsoft Unbundling Teams From Microsoft 365 Is Just A Sneaky Price Hike

Leslie Joseph April 8, 2024
Microsoft announced recently that it was unbundling Teams from its various Microsoft 365 plans worldwide. Find out what is actually changing and what it means for customers, regulators, and Microsoft.

Large Services Firms: Breaking Up Is Hard To Do, But So Is Coming Together

Bill Martorelli April 4, 2024
The boundaries of IT service providers are in flux due to a variety of motivations, and too often, customers are left with more questions than answers. Read this blog to get four tips for managing service provider transitions.

Introducing The Forrester Wave™: Application Modernization And Migration Services, Q1 2024

Bill Martorelli March 19, 2024
Learn who the six leaders are in Forrester's new Wave report on Application Modernization And Migration Services what they do to set themselves apart.

DevOps Theme Team: 2022 In Review And Looking Ahead To 2023

Julie Mohr December 12, 2022
Happy holidays from the DevOps theme team! Our merry band of Forrester analysts covering enterprise architecture, infrastructure, application development, application security, and technology strategy meets periodically to share research, debate trends, and dive into breaking news. What are a few of the trends and themes that have caught our attention this year? Let’s dive in […]

Atos And AWS Unlock ITO Customers For Cloud Migration

Bill Martorelli December 9, 2022
Workloads heretofore bound up in information technology outsourcing (ITO) contracts will become a potential source for cloud migration under a new agreement forged by AWS and Atos. Cloud has already been draining the data center outsourcing market by incrementally siphoning off workloads to the cloud, thereby reducing the potential market scope of ITO. In this […]

The DoD Announces The Winners For Its $9B JWCC Contract

Tracy Woo December 9, 2022
This week, the US Department of Defense put an end to the year-long suspense by announcing the winners for its Joint Warfighter Cloud Capability contract. Amazon Web Services, Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure were the big winners of the $9 billion contract.

Uneven Innovation At AWS re:Invent 2022

Lee Sustar December 8, 2022
Some 14 Forrester analysts attended this year’s AWS re:Invent in Las Vegas. The conference was a mix of innovation in some areas — particularly compute and networking, along with a co-engineering approach to industry cloud — but plateaus in others, such as hybrid and edge. Efficiency and consolidation were underlying themes, from amping up AI/ML […]

The Hyperscaler/GSI Relationship Has Forever Changed — Here’s How

Bill Martorelli June 16, 2022
By virtue of ever-increasing spending by enterprise customers, the cloud hyperscalers have been elevated to strategic partners of the first rank. This has forced many changes for enterprises and their global systems integrator (GSI) partners. Hyperscalers not only have earned a seat at the table but have gained significant influence on the behavior of their […]

Aiming For Innovation: Cloud In The US Today

Lee Sustar June 13, 2022
Cloud is no longer simply a path to greater efficiency. Today, it's a strategy for IT modernization. Get a preview of Forrester's new report, The State Of The Cloud In The US, in this blog post.

VMware Customers: Get Ready For Broadcom Disruption

Tracy Woo May 26, 2022
Late Sunday evening, Bloomberg reported rumors of advanced Broadcom talks to acquire VMware, which has since been confirmed this morning. In light of Broadcom’s investment activities in the past few years, this news is unsurprising. It made a string of massively expensive enterprise software company acquisitions: Brocade Communications Systems in 2016 ($5.9 billion), CA Technologies […]

Technology Outsourcing Is Dead. Long Live Technology Outsourcing!

Bill Martorelli May 23, 2022
Technology outsourcing is not dead, but it's changing. A lot. Learn which five areas you should review for your outsourcing strategy.

Announcing The Forrester Wave™: Application Modernization And Migration Services, Q3 2021

Bill Martorelli July 23, 2021
Yesterday, we released The Forrester Wave™: Application Modernization And Migration Services, Q3 2021. We looked at the 14 most significant vendors — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY, HCL Technologies, IBM, Infosys, Larsen & Toubro Infotech (LTI), NTT DATA, Tata Consultancy Services (TCS), and Wipro — in the market and evaluated them across 26 […]

Announcing The Inaugural Forrester Wave™ For Multicloud Managed Services Providers

Bill Martorelli December 3, 2020
Today, we released the “The Forrester Wave™: Multicloud Managed Services Providers, Q4 2020.” We looked at the top 11 vendors — Accenture, Capgemini, Cognizant, Deloitte, HCL Technologies, IBM, Infosys, NTT DATA, Rackspace Technology, Tata Consultancy Services (TCS), and Wipro — in the market and evaluated them across 24 criteria. As workloads migrate to the cloud, […]

IBM Spins Off Its Managed Infrastructure Services Business

Bill Martorelli October 13, 2020
On Thursday, October 8, 2020, IBM announced its plans to spin off its managed infrastructure services business into a new public company. Earlier in the year, new CEO Arvind Krishna announced layoffs for an unspecified amount of IBM’s workforce amid the COVID-19 crisis and following several years of revenue decline. It appears this latest move […]

Agile, DevOps, And COVID-19

Charles Betz March 23, 2020
Now is not the time to revert back to old industrial practices. The world is going even more digital because of the COVID-19 crisis, and old industrial era thinking needs to be abandoned once and for all.

Outsourcing T’s And C’s: Will Cloud Suppliers Act More Like Outsourcing Suppliers Or Vice Versa?

Bill Martorelli July 9, 2012
Corporate customers of cloud services are not having much fun when negotiating with emerging cloud suppliers. Forrester clients seeking support for their longstanding contractual preferences ranging from access to supplier data centers for due diligence to more robust terms for liability and mutual indemnity, just to name a few examples, are facing frustration when cloud […]

CGI’s Logica Buy Should Benefit Both Suppliers And Customers Of Both

Bill Martorelli May 31, 2012
CGI’s plan to acquire Logica for approximately $2.6 billion, amounting to the combination of two distinctly regional entities into a single “global” provider, offers further proof of a consolidating globalized service industry — as if we needed any after the series of service industry consolidations during the last few years. This acquisition makes sense for […]

Should You Be Using Service Level Management Tools?

Bill Martorelli April 2, 2012
A couple of years ago, my then-colleague Patrick Connaughton wrote a market overview about service-level management tools, which included a discussion of specific toolsets intended to help customers manage both internal and external services-based relationships. Among the technologies in this space include Digital Fuel, Oblicore, Compuware’s APM, Enlighta, Appirio, and others. Such service-level management tools, […]

Match Cloud Expectations With Customer Realities In The New Year

Bill Martorelli December 31, 2011
Few would dispute that cloud computing has a huge potential for making IT service expenditures more cost-effective and flexible. But as is often the case, what is now possible is not necessarily practical or even desirable from the standpoint of the buying customer in terms of both accommodating longstanding preferences as well as specific contractual […]
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