healthcare trends
The healthcare industry has lagged in CX and digital transformation. Members and patients are eager for better experiences that mirror the level of service and ease they’re used to from consumer experiences. Use our insights to start closing the gap and boost satisfaction.
Insights
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The Retail Race In Healthcare Is A Marathon, Not A Sprint
This week, Costco joined the list of retailers looking to capture the hearts and minds of consumers who are frustrated with their healthcare experience. Costco announced a partnership with Sesame, a healthcare marketplace that connects consumers with clinicians across 50 states. Today, Sesame offers both a one-time visit model and a subscription model known as […]
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What We Learned From Our Interviews On Clinician Workforce Technologies
I am excited to announce new research on clinical workforce technologies. Our interviews with health systems revealed early on the need for a report that highlights the top tech categories and one that looks at tech implementation and clinician adoption. The interviews were so fruitful that we also developed a Clinician Workforce Technology Implementation Checklist. This […]
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It’s Time To Tell The Healthcare CX Story In Terms Of ROI
Real talk: Healthcare customer experience needs to improve. For example, Forrester’s data shows that 56% of US online adults with health insurance feel that their health insurer should do more to help them understand what healthcare services cost. Over 40% say that their health insurer’s financial forms (such as bills and statements) are hard to […]
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Healthcare Ranks Eighth Out Of 10 Industries In Future Fitness
Clear differences in business and technology priorities separate modern and future fit HCOs from the rest of the traditional pack.
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Starting The Conversation: Plan Right For Acute Care At-Home Programs
With acute home care adoption slowly ticking up, challenges are building. Not the least of these: The model hinges on a coordinated delivery of a complex set of services and uncertain reimbursement under a current waiver that’s up for redetermination in 18 months. Here are three key things that you should do now to plan for a successful acute care at-home program.
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US Health Insurers’ CX In 2023: Stable, Trending Toward Stagnant
If there’s a hair’s breadth between keeping pace and treading water, the US health insurance industry is balancing right on it. In our latest report, The US Health Insurers Customer Experience Index Rankings, 2023, we reviewed and dissected the latest Customer Experience Index (CX Index™) data for the industry — and became keenly aware of […]
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Fitness Wearables Alone Will Not Solve The US Healthcare Crisis: Amazon Winds Down Halo
Amazon has announced that it will wind down its Halo product line and services, highlighting the challenges of generating profits and success in the fitness tracker market.
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We Want To Speak With You! Join Our Upcoming Research On Remote Patient Monitoring
Please join our upcoming research on the role of remote patient monitoring devices in enabling remote care.
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Emerging Technologies Put Remote Patient Monitoring In The Spotlight
The healthcare ecosystem is evolving. Delivery of complex care in distributed settings will require the evolution of remote patient monitoring devices and for them to become more affordable, accurate, and consumer-friendly/usable. At the same time, healthcare staff must acquire new skills and ways of working to support remote care delivery.
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Medicaid Unwinding Highlights Key Lessons In Member Engagement
Medicaid redetermination has kicked off, bringing the challenges of member engagement broadly into the spotlight. This blog offers three key ways that insurers can improve member engagement.
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New Research: Filter The Fanfare Of Clinician Workforce Technologies
Learn which cutting-edge technologies actually have an impact on workforce productivity.
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CVS Acquires Oak Street Health And Moves The Market Toward Our Prediction
With its latest acquisition, CVS is primed to outpace the competition. Here's why.
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Calling All Healthcare And Life Sciences Companies: Give Yourself The Gift Of Digital Experience Insights This Holiday Season!
Healthcare and life sciences companies: Fill out Forrester’s executive survey in exchange for personalized feedback on your state of digital experiences, as well as key industry benchmarks.
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Key Takeaways From Conversations With Patient Engagement Vendors
The shift to more accountable care and the high prevalence of chronic disease demand more proactive — versus reactive — care delivery models. Healthcare organizations and policymakers recognize that patient engagement improvement is a top priority to move this initiative forward. Discover key insights from conversations with patient engagement vendors.
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Precision Medicine Will Save Millions Of Lives And Billions Of Dollars But Only Through Collaboration Of Its Stakeholders
Advances in genetics, molecular diagnostics, data science, information technologies, and artificial intelligence are expanding doctors’ power to personalize therapies, gradually transforming one-size-fits-all care into precision medicine.
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Predictions 2023: Retail Health, Decentralized Trials, And Wellness Are On The Front Lines
To keep pace with sweeping changes, healthcare organizations must invest in transformation and their workforce talent, or risk their market foothold.
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‘Tis The Season Of Open Enrollment, But Members Need More Information To Be Jolly
As open enrollment commences, health insurers face a major knowledge gap, preventing them from engaging their members.
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Prescription For The Future: Acute Home Care Is The Best Medicine For US Hospitals
Fueled by the pandemic’s necessity for virtual care, acute home care models are gaining momentum. Unlike preestablished care delivery models, acute home care incorporates value-based care at its core, allowing hospitals to optimize the management of clinical practices.
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Hurry Up And Wait: Long Wait Times Cripple Access To Care, Health Outcomes, And Patient Experience
The US is facing a primary care crisis, and long wait times, scheduling inefficiencies, and legacy technology are exacerbating the problem.
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What Amazon’s Recommendation Algorithm Could Do In Healthcare
An exploration of two possible scenarios for the use of patient data in an Amazon-One Medical paradigm.
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