healthcare trends

The healthcare industry has lagged in CX and digital transformation. Members and patients are eager for better experiences that mirror the level of service and ease they’re used to from consumer experiences. Use our insights to start closing the gap and boost satisfaction.

Insights

Blog

Precision Medicine Will Save Millions Of Lives And Billions Of Dollars But Only Through Collaboration Of Its Stakeholders

Alexander Shlyankevich November 15, 2022
Advances in genetics, molecular diagnostics, data science, information technologies, and artificial intelligence are expanding doctors’ power to personalize therapies, gradually transforming one-size-fits-all care into precision medicine.
Blog

Predictions 2023: Retail Health, Decentralized Trials, And Wellness Are On The Front Lines

Natalie Schibell November 11, 2022
To keep pace with sweeping changes, healthcare organizations must invest in transformation and their workforce talent, or risk their market foothold.

Tackle 2023 With Bold Action & Clear Focus

Get our Predictions 2023 Guide to see the 12 big-impact dynamics that leaders will have to navigate in the coming year.

Blog

‘Tis The Season Of Open Enrollment, But Members Need More Information To Be Jolly

Natalie Schibell November 7, 2022
As open enrollment commences, health insurers face a major knowledge gap, preventing them from engaging their members.
Blog

Prescription For The Future: Acute Home Care Is The Best Medicine For US Hospitals

Natalie Schibell October 10, 2022
Fueled by the pandemic’s necessity for virtual care, acute home care models are gaining momentum. Unlike preestablished care delivery models, acute home care incorporates value-based care at its core, allowing hospitals to optimize the management of clinical practices.
Blog

Hurry Up And Wait: Long Wait Times Cripple Access To Care, Health Outcomes, And Patient Experience

Natalie Schibell October 4, 2022
The US is facing a primary care crisis, and long wait times, scheduling inefficiencies, and legacy technology are exacerbating the problem.
Blog

What Amazon’s Recommendation Algorithm Could Do In Healthcare

Natalie Schibell September 15, 2022
An exploration of two possible scenarios for the use of patient data in an Amazon-One Medical paradigm.
Blog

Amazon’s Success In Healthcare Hinges On Patient Experience And Trust

Natalie Schibell September 9, 2022
Amazon’s planned acquisition of One Medical presents a serious question surrounding patient data privacy.

See Why 2023 Fortune Favors The Bold And Focused

Explore our 2023 Predictions to see where strategies are shifting – and where opportunities for bold moves exist.

Blog

There’s No Place Like Home: CVS And Walgreens Zero In On The Home Care Imperative

Natalie Schibell September 8, 2022
A move to home care beckons retail to push the throttle on health equity and value-based care. But first, retail will need to win patient loyalty and trust.  
Video

Building DEI The Right Way: Lessons Learned From Humana’s DEI Transformation

Alex Stein September 6, 2022

Blog

Amazon Pulls The Plug On Amazon Care, Signaling A New Dawn Of Healthcare Disruption

Natalie Schibell August 28, 2022
Amazon is shutting down Amazon care in a strategic decision to make the most meaningful disruption in the healthcare space, here is why.
Blog

Amazon Plans To Acquire One Medical In Big Tech’s Latest Bet On Healthcare

Natalie Schibell August 18, 2022
Amazon’s move would disrupt the healthcare industry, forcing healthcare players to improve their patient experience and retail giants to follow suit. This blog explores what Amazon’s acquisition of One Medical will mean for the healthcare industry and what Amazon must do to make its healthcare business successful.
Blog

Key Takeaways From Health Insurers’ Q2 Earnings Calls: What We Can Learn About The Future Of Healthcare

Natalie Schibell August 2, 2022
Health insurers' recent earning calls reveal where the healthcare industry is headed. Learn health insurers' top trends and priorities.
Blog

Bread, Milk, Eggs … Health Equity — The Fifth Aim Is A Staple For All Americans

Kyle Rybarczyk August 2, 2022
The Triple/Quadruple Aim has long been recognized as a framework to optimize the US healthcare system. This daunting ambition was given hope with the proposal of accomplishing three goals equally in 2008 and the addition of a fourth in 2014. Theoretically, achieving these goals would alleviate the burden experienced by the healthcare ecosystem and increase […]
Podcast

Is Employee Wellness Broken?

What It Means July 21, 2022
There’s a giant disconnect between how executives view employee wellness and how employees view it. Senior Analyst Jonathan Roberts digs into the causes and impacts of that disconnect in this week’s episode.
Blog

“You’re Dead To Me,” Said The Patient To Their Patient Portal

Natalie Schibell July 19, 2022
Read this blog to understand what precision nudging is and how it will help improve patient communication, engagement, and outcomes.
Blog

Healthcare Providers Must Embrace Precision Medicine Or Risk Losing A Competitive Edge

Alexander Shlyankevich June 29, 2022
The age of personalized medicine is here. Read about three obstacles that healthcare providers need to overcome to adopt it.
Blog

Invest In The Healthcare Data Of The Future Or Flatline

Kyle Rybarczyk June 1, 2022
My name is Kyle Rybarczyk, and I recently joined Forrester as an analyst covering data analytics, AI/ML, enterprise health clouds, electronic health records, and the digital front door in the healthcare sector. I have a passion for healthcare, the ever-changing digital world, and how the two will combine to streamline workflows and improve patient outcomes […]
Blog

Your Clinician Experience Will Steer Quality Care And Outcomes

Shannon Germain April 20, 2022
I recently joined Forrester as a senior analyst supporting the healthcare vertical, building on my experience as a nurse and healthcare product architect. To learn more about my background, check out my full bio here. From an early age, it was apparent to me that my passion lies in providing care for patients. When I […]
Podcast

The Dawn Of A New Era In Healthcare

What It Means March 3, 2022
The past two years have shaped healthcare in profound and irreversible ways. In this episode of What It Means, Senior Analyst Natalie Schibell discusses the major shifts and what the future holds.
Blog

Infrastructure Limitations Make Rural Communities More Vulnerable To The Mental Health Crisis

Daniel Hong February 1, 2022
The widespread adoption of virtual health has made mental health support more accessible for many. Yet for many in rural areas, it remains out of reach.
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