insurance industry trends

What will the insurance industry look like in ten years? Risk models and competitive assumptions are aging out. Insurtech, the sharing economy, and global warming are disruptive forces. Discover how insurance companies can embrace and thrive in change.

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Highlights From The UK Auto And Home Insurers CX Index, 2022

Oliwia Berdak December 15, 2022
Discover the 2022 Forrester CX Index scores for auto and home insurer brands in the UK, and dive into the CX drivers and emotions that drive loyalty the most.
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¿Cómo Las Aseguradoras Españolas Pueden Mejorar Su CX y Generar Más Lealtad?

Joana de Quintanilha December 14, 2022
La Calidad de CX en las Aseguradoras De Autos y Hogares Españolas Queda Rezagada Comparada Con Sus Pares Europeas.

Turn 2023 Predictions Into Bold Action

Join us for Predictions 2023 Live to learn how to focus your priorities for success in the year ahead.

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Livelli di CX Index in Italia in leggero calo nel settore assicurativo per i prodotti casa e auto

Chiara De Gasperin December 12, 2022
In Italia il Customer Experience (CX) Index mostra segnali di rallentamento per le assicurazioni (prodotti auto e casa).
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CX Index för Svenska försäkringsbolag 2022: Vad vill kunderna ha?

William Dahlgren December 12, 2022
Forrester har länge undersökt Customer Experience (CX) och hur kunder upplever interaktionen med företag i olika branscher och geografier. För första gången görs nu ett CX index på svenska försäkringsbolag som en del av det europeiska CX indexet. Varför är CX så viktigt? Och varför just nu? I vår forskning syns en tydlig korrelation mellan […]
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Predictions 2023: Evolving Risks And Recession Fears Will Redefine Insurer Strategies

Ellen Carney November 30, 2022
The global insurance industry will face a challenging market in 2023, with policy lapses, lower IT spending, and insurtech turbulence.
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APAC Predictions 2023: Financial Services Firms Look To New Drivers Of Growth Amidst Uncertainty

Zhi Ying Barry November 10, 2022
Learn how financial services firms in the Asia Pacific region will brace for tougher geopolitical and economic conditions ahead.
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Customer Trust Was Weak Across US Financial Services Brands In 2022

Alyson Clarke November 8, 2022
How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022. Overall, customer trust was relatively […]

Tackle 2023 With Bold Action & Clear Focus

Get our Predictions 2023 Guide to see the 12 big-impact dynamics that leaders will have to navigate in the coming year.

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Top Four Themes From The Future Of Insurance Europe 2022 Event

Indranil Bandyopadhyay November 7, 2022
This blog post takes a look at four significant insurance themes that emerged from The Future of Insurance Europe 2022 event.
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European Predictions 2023: Insurance

Indranil Bandyopadhyay October 31, 2022
Insurance firms in Europe will face considerable headwinds in the coming year. Read our predictions for how they will handle them.
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Meet The New Analyst Covering AI And Insurance: Indranil Bandyopadhyay

Indranil Bandyopadhyay October 5, 2022
New Principal Analyst joins Forrester in the areas of financial service, focusing on insurance and data, AI, and ML.
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Productivity And Customer Focus Are Top Of Mind For German Manufacturers And Financial Services And Insurance Providers

Christina Schmitt August 5, 2022
In reviewing the new Forrester Marketing Survey, 2022, where we have asked marketing executives globally about their opinions on marketing strategy, interesting insights have been captured. Looking at the growth strategies and marketing priorities of B2B organisations for 2022, differences in their marketing strategies are clearly displayed, especially when comparing regions or industries. Putting a […]
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Who’s Responsible For Cyber Insurance Policy Misrepresentations? It Depends.

Alla Valente July 14, 2022
On July 6, 2022, the Travelers Property Casualty Company of America (Travelers Insurance) filed a suit in an Illinois federal court against International Control Services, Inc. (ICS) asking for policy rescission and declaratory judgment against ICS. Travelers alleges that ICS misrepresented its use of multifactor authentication (MFA) on its policy application, which should be sufficient […]

See Why 2023 Fortune Favors The Bold And Focused

Explore our 2023 Predictions to see where strategies are shifting – and where opportunities for bold moves exist.

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Cyber Insurance: What The Changing Power Dynamics Mean For You

Heidi Shey April 8, 2022
Cyber insurance is only one component of a bigger enterprise cybersecurity risk management program. However, the cyber insurance market has been on a roller coaster, with skyrocketing premiums, changes in coverage, and a demand for policies that outweighs available supply. After years of affordable and readily available policies, the ubiquity of cyber insurance combined with […]
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Some Research Themes For Financial Services In 2022 (Plus A Survey You Can Take To Help)

Peter Wannemacher March 22, 2022
We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). Here are just five of the topics we find particularly interesting: Embedded finance. A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […]
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Predictions 2022: Insurers Will Find Value In New Processes, Products, And Distribution

Jeffery Williams November 30, 2021

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Lemonade’s Acquisition Of Metromile: Start Your Engines! The Race For Digital Insurance Supremacy Just Took A New Turn

Jeffery Williams November 10, 2021
Talk about timing. Last week, Lemonade revealed Lemonade Car, its entry into auto insurance. This week, it announced the acquisition of Metromile, one of the largest usage-based auto insurers in the world. Insurance technology (insurtech) M&A has been strong, but admittedly, I didn’t expect to see a transaction like this so soon. But I suppose […]
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Europe Predictions 2022: Insurance

Jeffery Williams October 26, 2021
Find out what Forrester predicts for insurance companies in 2022 and beyond.

Drive Engagement With Your Digital Experiences

A five-step breakdown of how to get customers to embrace new digital experiences.

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How European Auto And Home Insurers Can Differentiate On Customer Experience

Oliwia Berdak October 18, 2021
Forrester surveyed customers of the 32 of the largest and most important auto and home insurance brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Auto And Home Insurers Customer Experience Index, 2021.
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Connected Insurance: Reality Or Hype?

Jeffery Williams August 16, 2021
I speak often with clients about the role of technology in insurance. Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines. But evolving consumer preferences and increasing competition from digital-first startups require forward-thinking insurers to harness emerging technology and invest in CI […]
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Prevent A Loss, Save A Tree

David Hoffman August 16, 2021
Hard to believe we’re almost three quarters through 2021. Now seems as good a time as any to draw your attention to one of last year’s predictions on insurance. I really like our prediction that connected devices will drive a 50% increase in the usage-based insurance market. Why? Not because the odds of it happening […]
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