Virtual care is about to radically change the way that healthcare organizations deliver care. The silver tsunami looms, and within the next decade, the number of adults age 65 and older will increase by 41%.* Chronic disease prevalence is set to rise 57% by 2020.** Patients need to be supported beyond traditional care settings to guide their full care journey.

Today, 74% of healthcare customers have already received or are interested in some form of virtual care.

Now that customers expect to receive an increasing amount of their care remotely, this change in expectations will leave virtual care laggards scrambling to meet customer demands. Digital business professionals need to start buying or building virtual care solutions that will improve health outcomes for their customers with convenient and effective options.

We expect to see continued consolidation and disruption in healthcare in the coming years, which further emphasizes the need to deliver experiences that attract new customers, retain them over time, and enable them to easily derive value from the experience.

Check out my report, “Case Studies: How Virtual Care Delivers A Winning Healthcare Experience,” to learn more about how organizations, such as Samsung, Orbita, Libertana Home Health, and 180 Health Partners, have approached their successful virtual care deployment using multiple technologies such as virtual reality, voice, and video.

Have questions about the report or want to talk about how to approach your virtual care initiative at your organization? Connect with me over inquiry here.




* Source: “Older People Projected to Outnumber Children for First Time in U.S. History,” United States Census Bureau, March 13, 2018 (

** Source: “The global burden of chronic,” World Health Organization (