< Featured Blogs
Home > Featured Blogs > How To Incorporate AI Into Your 2020 Healthcare Strategy

How To Incorporate AI Into Your 2020 Healthcare Strategy

Jeff Becker , Senior Analyst

With 2020 on the horizon, leading healthcare organizations (HCOs) are starting their strategic planning. Forrester’s latest data shows that more than half of healthcare purchase influencers are planning new or increased investment in AI tools over the next 12 months. To no surprise, AI has been a leading area of interest and inquiry among healthcare clients. Watch the video below for Forrester’s take on how HCOs can incorporate AI into their 2020 strategy and realize tangible results.

Read Forrester’s report, “How To Achieve The Healthcare Quadruple Aim With Artificial Intelligence,” for a deeper dive into how AI can be leveraged across the care continuum.

Want to discuss the research or your 2020 healthcare strategy in greater detail? Schedule an inquiry here or email inquiry@forrester.com.

(Caleb Ewald contributed to this blog.)

Categories

Get The Insights At Work Newsletter

Thanks for signing up.

Stay tuned for updates from the Forrester blogs.

Explore Forrester AI Access For Faster, Smarter Decisions

Forrester AI Access delivers clear, credible answers from proprietary research, reports, and data — helping teams validate direction and plan next steps with confidence.

Schedule A Demo
Blog

Qualtrics Buys Press Ganey Forsta For $6.75 Billion … So Now What?

Judy Weader 13 hours ago
Back in October of last year, we blogged about Qualtrics’ planned acquisition of Press Ganey Forsta and what that would mean for clients of Qualtrics, Press Ganey (PG) Forsta, and InMoment, both inside and outside of the healthcare industry. Now that the deal is done, $6.75 billion later, there’s even more to discuss, so let’s […]
Read More
Blog

AI Will Reshape Customer Service Jobs In Dramatic Ways

Kate Leggett 14 hours ago
Forrester predicts that by 2030, AI will cause 49% of current customer service jobs to disappear. We already see contact centers streamlining their organizational structures to have fewer team leads. AI is replacing coaching and scheduling jobs. When this happens, the human workforce’s core mandate shifts from reactively interacting with customers directly to managing the […]
Read More

Get The Insights At Work Newsletter

Thanks for signing up.

Stay tuned for updates from the Forrester blogs.