The Promise (And Perils) Of Customer-Focused Government Technology Transformation
Technology transformation is a fundamental lever to change the working of government overall. Government priorities, such as higher citizen engagement, improved productivity, and stronger economic growth, all depend on digital technology. Particularly in difficult times such as these, technology transformation helps government organizations to do more with potentially lower investments.
- Government digitization depends on more than technology transformation. In addition to tackling technology transformation, governments must devise the right digital strategies and organizational governance models, attract the right talent, and design more flexible organizational structures.
- Technology transformation requires a shift in the mindset of government tech leaders. Government organizations must change their cultures to attract digital skills, encourage employees to engage more effectively, and boost the willingness to embrace open innovation and experimentation.
- Government agencies should embrace elements of customer-obsessed businesses. Government agencies should embrace agile and lean methodologies to boost customer engagement and operational efficiency.
Check out our latest report, “The Promise (And Perils) Of Customer-Focused Government Technology Transformation,” which helps government CIOs devise their strategies for technology transformation as the basis for enabling customer-centric solutions.