Followers of my blog may remember this post from February: “It’s Time To Fix Your Broken Business Culture.” Here’s a snippet:

Employees make everyday judgements based on what the organization signals to them is important. And while many CEOs assert that the customer is the most important person, the metrics they use to measure employee effectiveness very often do not reflect that assertion.”

I recently shared the research and some related insights in a short webinar “How To Set The Right Metrics To Shape Your Digital Culture” now available for download.