Press Release

Brands’ lack of customer focus reverses CX momentum gained during the pandemic  NASHVILLE, Tenn. and CAMBRIDGE, Mass., June 6, 2022 — According to Forrester’s (Nasdaq: FORR) US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to drop in one year since [...]

Forrester’s new trust model identifies four key drivers of trust for Australian government Sydney, June 1, 2022 – According to Forrester (Nasdaq: FORR), Australians have moderate trust in the institution of government, with more people trusting state and local governments than the federal government. Due to issues with vaccines and interstate lockdowns, as well as [...]

CAMBRIDGE, Mass., May 19, 2022 — Forrester (Nasdaq: FORR) today announces that the company has joined the Work Without Limits Business Network to foster greater employment opportunities for candidates with disabilities. As part of its diversity and inclusion (D&I) journey, Forrester’s hiring initiatives focus on attracting talent from all backgrounds — including racial, ethnic, gender [...]

Year-over-year total contract value increased by 15% to $351.4 million Cambridge, Mass., May 5, 2022 — Forrester Research, Inc. (Nasdaq: FORR) today announced strong results for the first quarter ended March 31, 2022, headlined by contract value growth of 15% with revenue growth of 10%. On a GAAP basis, earnings per share (EPS) was $0.22, [...]

The in-person and digital experience will explore how customer experience, B2C marketing, and digital leaders can better understand and serve their customers’ needs to increase loyalty and drive business growth LONDON, 4 May 2022 — Forrester (Nasdaq: FORR) today announced the full conference agenda for CX EMEA, being held in London and digitally on 22–23 June, 2022. According to [...]

La experiencia digital y en persona explorará cómo la experiencia del cliente, el marketing B2C y los líderes digitales pueden comprender y atender mejor las necesidades de sus clientes para aumentar la lealtad e impulsar el crecimiento del negocio LONDRES, 4 de mayo de 2022 — Forrester anunció hoy la agenda completa de la conferencia para CX [...]

De persoonlijke en digitale ervaring gaat na hoe klantbeleving, B2C-marketing en digitale leiders de behoeften van hun klanten beter kunnen begrijpen en bedienen om de loyaliteit te vergroten en de groei van het bedrijf te stimuleren LONDEN, 4 mei 2022 — Forrester kondigde vandaag de volledige agenda voor de conferentie voor CX EMEA aan, die wordt gehouden in [...]

Auf dem hybriden Event erfahren Führungskräfte aus den Bereichen Kundenerfahrung, B2C-Marketing und Digitalisierung, wie sie die Bedürfnisse ihrer Kunden besser verstehen und bedienen können und dadurch das Unternehmenswachstum nachhaltig fördern LONDON, 4. Mai 2022 — Forrester (Nasdaq: FORR) hat heute das vollständige Konferenzprogramm für das CX EMEA bekannt gegeben, das vom 22. bis 23. Juni 2022 in [...]

B2B CMOs should drive alignment across the ecosystem to shape their company’s future AUSTIN, Texas, and CAMBRIDGE, Mass., May 2, 2022 — According to new research unveiled at Forrester’s (Nasdaq: FORR) B2B Summit North America, B2B CMOs are increasingly playing a critical role in driving sustainable and profitable growth for their companies. They are steering [...]

The event will share actionable insights to help customer experience, B2C marketing, and digital leaders deliver experiences that increase customer retention and revenue growth  CAMBRIDGE, Mass., April 27, 2022 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX North America event being held in Nashville, Tennessee, and digitally, June 7–9, 2022. According to Forrester, companies that [...]

CAMBRIDGE, Mass., April 27, 2022 — Forrester (Nasdaq: FORR) today announces its global technology awards for two categories: Technology Strategy Impact and Enterprise Architecture. These awards will recognize organizations that have technology strategies that are outcome-driven, put the customer at the center of their firm’s operating model, and accelerate business growth. Nominations for both award [...]

Service helps leaders anticipate and manage cybersecurity risks and deploy the right security technology to protect business reputation SINGAPORE, April 26, 2022 — To help firms better prepare, anticipate emerging cybersecurity threats, and protect their reputation, Forrester (Nasdaq: FORR) today introduced Forrester Decisions for Security & Risk in the Asia Pacific (APAC) region. According to [...]

Faced with an acute skills shortage, European businesses need to look beyond traditional talent hubs LONDON, 25 April 2022 – According to Forrester (Nasdaq: FORR), three cities in the Nordics: Helsinki, Stockholm, and Copenhagen are top European hotspots for businesses to recruit highly skilled talent. The top 10 cities also include Berlin, Hamburg, Oslo, Munich, [...]

Angesichts des akuten Fachkräftemangels müssen europäische Unternehmen über die traditionellen Regionen hinausschauen, um die Talente für morgen zu finden LONDON, 25. April 2022 — Nach Angaben von Forrester (Nasdaq: FORR), sind Helsinki, Stockholm und Kopenhagen die europäischen Talente-Hotspots, in denen Unternehmen hochqualifizierte Mitarbeiter:innen für die Zukunft finden. Zu den Top-10-Städten gehören auch Berlin, Hamburg, Oslo, München, [...]

Geconfronteerd met een acuut tekort aan vaardigheden, moeten Europese bedrijven verder kijken dan de traditionele talentencentra LONDEN, 25 April 2022 — Volgens Forrester (Nasdaq: FORR) zijn drie steden in Scandinavië: Helsinki, Stockholm en Kopenhagen de belangrijkste Europese hotspots voor bedrijven om hoogopgeleid talent te werven. Tot de top 10 van steden behoren ook Berlijn, Hamburg, Oslo, München, [...]

Frente a una grave escasez de habilidades, las empresas europeas deben mirar más allá de los centros de talento tradicionales LONDRES, 25 de abril de 2022 — Según Forrester (Nasdaq: FORR), tres ciudades de los países nórdicos: Helsinki, Estocolmo y Copenhague son los principales puntos de acceso europeos para que las empresas contraten talento altamente cualificado. [...]

CAMBRIDGE, Mass., April 22, 2022 — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its first-quarter earnings conference call at 4:30 p.m. Eastern time on Thursday, May 5, 2022. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may [...]

At Forrester’s B2B Summit North America, the Return on Integration Honorees will present their success stories and share how they used Forrester’s research and models to drive cross-functional alignment  CAMBRIDGE, Mass., April 20, 2022 — Forrester (Nasdaq: FORR) today announced that ArcBest, FARO Technologies, and Siemens Digital Industries Software are this year’s Return on Integration (ROI) Honors winners. [...]

CAMBRIDGE, Mass., April 20, 2022 — In celebration of Earth Day, Forrester (Nasdaq: FORR) today announced its plan to reduce its carbon footprint by cutting its carbon emissions by more than half compared to 2019 levels by 2025. Environmental responsibility and sustainability impact the survival and growth of every organization, especially as the risks from [...]