Latest Press Releases

Press Release

Forrester: Customer Experience in the UK Stagnates With More Brands Becoming Mediocre

January 23, 2019
LONDON – 23 January, 2019 – Not a single brand in the UK has managed to rise to the top of Forrester’s Customer Experience Index (CX Index™) rankings or continued to move upward. Customer experience (CX) quality languished in 2018 as more brands become mediocre. Forrester’s CX Index methodology measures how well a brand’s customer [...]
Press Release

Forrester Completes Acquisition Of SiriusDecisions

January 3, 2019
Creates a robust platform that helps companies adapt and grow in the age of the customer Cambridge, Mass., January 3, 2019 . . . Forrester (Nasdaq: FORR), one of the most influential research and advisory firms in the world, announced today that it has completed its previously announced acquisition of SiriusDecisions, a leading business-to-business research and [...]
Press Release

Forrester To Acquire SiriusDecisions

November 27, 2018
Creates a robust platform guiding companies to drive growth in the age of the customer Expansion opportunities across industries and regions Immediately accretive to pro forma EBITDA and EPS Cambridge, MA and Wilton, CT – November 27, 2018 . . . Forrester (Nasdaq: FORR) entered into a definitive agreement to acquire SiriusDecisions, a leading business-to-business [...]
Press Release

Forrester Releases 2019 Predictions

November 12, 2018
Forrester’s 2019 predictions identify the major dynamics that will affect companies in the coming year – a year where firms will shift from strategic ambitions to pragmatic, surgical efforts. In 2018, leaders set their sights on large-scale initiatives such as digital transformation and customer experience (CX). But many faced the harsh reality that these strategies are hard, [...]
Press Release

Forrester Research Reports 2018 Third-Quarter Financial Results

October 24, 2018
Cambridge, Mass., October 24, 2018 . . . Forrester Research, Inc. (Nasdaq: FORR) today announced its 2018 third-quarter financial results. Third-Quarter Financial Performance Total revenues were $84.9 million for the third quarter of 2018, compared with $80.4 million for the third quarter of 2017. Research revenues increased 4%, and advisory services and events revenues increased [...]
Press Release

Forrester Launches CX Certification

August 29, 2018
Cambridge, Mass., August 29, 2018 – Forrester today announced the launch of its CX Certification product, a first-of-its-kind training program that builds the skills companies need to create better customer experiences. The program offers a unique blend of hands-on learning and self-paced lessons in a digital learning platform, taught by Forrester experts drawing on more [...]