Technology leaders across Asia Pacific are under pressure to deliver more than just resilient systems and efficient operations. They are also expected to help their organizations grow, adapt, earn trust, and turn emerging technologies (especially AI) into measurable business value. Forrester’s Technology Awards recognize organizations that demonstrate how technology can become a true business catalyst. This year, Forrester is recognizing winners across three award categories: Technology Strategy Impact, Enterprise Architecture, and Data & AI Impact.

The Technology Strategy Impact Award recognizes IT organizations that drive measurable business results through technology strategy. The award evaluates how IT leaders align technology investments with business goals and deliver outcomes that matter by using Forrester’s high-performance IT lens of alignment, trust, and adaptivity.

The Enterprise Architecture Award recognizes organizations with enterprise architecture (EA) practices that help the business make better technology decisions, strengthen strategic alignment, and create sustained business value. Winning teams demonstrate that enterprise architecture is not just a governance function but a strategic capability that connects business outcomes, technology choices, operating models, and future-state transformation.

The Data & AI Impact Award recognizes organizations that use data, analytics, and AI to deliver measurable business, customer, operational, or innovation outcomes at scale. Winning organizations show how data and AI capabilities can move beyond experimentation to create trusted, repeatable, and differentiated impact across the enterprise.

Congratulations to the 2026 APAC winners:

  • Technology Strategy Impact: Singtel
  • Enterprise Architecture: CLP Power Hong Kong and Nan Shan Life Insurance Co., Ltd.
  • Data & AI Impact: DBS Bank and Grab

Each winner demonstrates a different dimension of technology leadership, whether high-performance IT strategy, outcome-focused architecture, or scaled data and AI impact.

Technology Strategy Impact: Singtel

Singtel wins the 2026 Technology Strategy Impact Award for APAC for its multiyear IT transformation, Xcelerate, which turned IT from a traditional support function into an AI-native capability that drives the business. Recognizing AI as a catalyst for business transformation, Singtel aligned technology with enterprise priorities by modernizing its digital core, building a unified data and AI foundation, and embedding AI across engineering, operations, and customer experiences. Xcelerate reduced the application landscape by 44%, lowered technology obsolescence to below 10%, and created reinvestment capacity by redirecting traditional IT spend into AI, digital platforms, and next-generation technologies.

The transformation also strengthened system resilience, maintained service availability above 99%, and accelerated product launches from weeks to days. Customer experience improved through best-in-class Net Promoter Score℠ (NPS), simpler digital journeys, and AI-enabled customer engagement. Singtel’s transformation shows how a technology organization can build trusted, adaptive, and strategically aligned capabilities that enable growth, resilience, and competitive differentiation in an AI-driven market.

Enterprise Architecture: CLP Power Hong Kong

CLP Power Hong Kong wins the 2026 Enterprise Architecture Award for transforming enterprise architecture from a traditional governance function into an outcome-driven capability that orchestrates business transformation at scale. As CLP simultaneously advanced major customer experience, smart grid, and enterprise resource planning (ERP) programs while maintaining 99.999% electricity reliability for approximately 2.9 million customer accounts, its architecture team played a pivotal role in aligning strategy, investment priorities, technology decisions, and digital delivery across the enterprise.

Through shared platforms, reusable architecture patterns, and architects embedded within transformation programs, CLP delivered measurable business outcomes, including a 20% increase in digital adoption across mobile app and web channels, reaching approximately 1.5 million customer accounts; a 90% reduction in data latency, enabling near-real-time decision-making; increased operational efficiency by 30% in ERP processes; and improved technology investment efficiency by 15% across major transformation initiatives. CLP’s approach demonstrates how enterprise architecture can evolve from a governance function into a strategic driver of enterprisewide transformation and business value.

Enterprise Architecture: Nan Shan Life Insurance Co., Ltd.

Nan Shan Life Insurance Co., Ltd., wins the 2026 Enterprise Architecture Award for transforming enterprise architecture into a scalable engine for digital innovation and AI adoption. This is the company’s second consecutive year receiving this honor. Rather than treating architecture as a governance discipline, Nan Shan embedded EA at the core of its digital transformation strategy, using reusable architecture building blocks and solution building blocks to accelerate the development of new products and services.

This approach enabled the company to increase AI product delivery from one to four solutions per season, reduce misinvestment costs from 36% to below 10%, and rapidly scale innovative solutions such as fraud detection, compliance automation, and AI-powered customer services. The judges were particularly impressed by Nan Shan’s ability to combine business architecture, reusable technology assets, and outcome-focused governance to create measurable improvements in revenue growth, operational efficiency, customer experience, and risk management.

Data & AI Impact: DBS Bank

DBS Bank wins the 2026 Data & AI Impact Award for institutionalising AI through operating model transformations, rather than pursuing disconnected use cases. The bank is currently driving these transformations across 11 key business areas. Its approach is underpinned by a scalable technology infrastructure supporting the deployment of reusable analytics assets, responsible AI governance, cross-functional delivery and rigorous value measurement. Platforms such as ADA democratise access to data and analytics, while DBS Foundry accelerates the development and deployment of AI solutions. Productivity gains are then translated into growth by redesigning processes, reskilling employees and redeploying capacity into higher-value work.

This enterprise ecosystem has enabled DBS to deploy more than 2,000 models across over 430 AI/ML use cases, while supporting the rollout of GenAI and agentic AI solutions across the organisation. For example, DBS-GPT is available to employees across its core markets, with more than 1 million prompts generated monthly.

Data & AI Impact: Grab

Grab wins the 2026 Data & AI Impact Award for developing an internal-facing self-service platform to help business and corporate employees build and run their own AI-driven automations. Grab’s central AI team, Grab Technology Solutions (GTS), developed Valet, a governed agentic workspace that empowers business functions to build and own agents and automation workflows.

Valet empowers business teams to own process logic and outcomes, while GTS enables them to deliver better outcomes through governing platform, security, and production controls. Process redesign precedes automation, with human approval required for write actions and high-risk operations. The ongoing “human in the loop” model builds trust and ensures effective oversight of the agents. Early results demonstrate measurable improvements in workflow speed and functional capacity.

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These winners demonstrate that technology excellence is no longer defined by delivery alone. The organizations recognized in Forrester’s 2026 Technology Awards for APAC show how technology, architecture, data, and AI can create business confidence, improve customer and employee outcomes, and accelerate durable growth.

Join us at Forrester’s AI Forum Singapore on August 20, 2026 or AI Forum Sydney on August 25, 2026, where technology leaders will explore how to put AI into action and accelerate growth through customer obsession.

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