Brandon Purcell
VP, Principal Analyst

Author Insights
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When Profits And Principles Collide, Everyone Loses
Microsoft's recent layoff of its entire ethics and society team serves as a powerful reminder to companies to take charge of their own ethical destinies.
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NIST AI Risk Management Framework 1.0 — What It Means For Enterprises
Forrester provides guidance on how to succeed with AI governance with the NIST’s AI RMF 1.0.
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Advertisers Beware: Facebook’s First Foray Into Fairness Is Flawed
Meta announced its plans to ensure fairness in how it distributes ads for housing as part of a settlement with the US DOJ. But ensuring fairness in AI will remain a challenge. Learn more.
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Anticipate Your Customers’ Next Best Experiences
The future of experiences will be driven by analytics, and many of them will be anticipatory.
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Bridge The Trust Gap Between AI And Impact
With most emerging technologies comes a period of confidence-building, but AI presents its own unique trust challenges. Learn how to start overcoming them.
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Get AI Right With AI Service Providers
AI can deliver value, but getting it right is a challenge. We’ve seen AI deployed successfully, like the program that discovered 20,000 undeclared pools, and less successfully, like the computer-generated rapper that was dropped by its record label over racist stereotypes. To apply AI successfully, you not only need to get the data and modeling […]
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Business Roundtable: Roadmap für verantwortungsvolle KI
Erhalten Sie eine detaillierte Analyse der kürzlich veröffentlichten Roadmap des Business Roundtable für verantwortungsvolle KI.
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Comprendre La Roadmap De La Business Roundtable Pour Une IA Responsable
Obtenez une analyse détaillée de la roadmap pour une intelligence artificielle responsable récemment publiée par la Business Roundtable.
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Solve Customer Mysteries With Quantitative And Qualitative Investigation
Most companies fall short of cracking the mystery of their customers because of a siloed approach to customer understanding. Discover how to break through by uniting quantitative and qualitative research methods.
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Navigating The Business Roundtable’s Roadmap For Responsible AI
Get a detailed analysis of the Business Roundtable's recently published Roadmap for Responsible Artificial Intelligence.
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Fairness Is In The AI Of The Beholder
The value of responsible AI is clear. The pathway to it ... not so much. Discover how to operationalize responsible AI.
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Facebook Shuts Down Face Recognition System On Its Platform
Facebook's recently announced its decision to no longer use facial recognition in its platform. What does that mean for the long-term?
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Predictions 2022: Customer Insights Pros Must Act Decisively, Or They’ll Get Lost In The Fog
A subset of bold, creative, and collaborative customer insights pros will be up to the task at hand in the coming year – their jobs is all the more important as they must now react to and anticipate vacillating consumer behavior.
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Qualtrics’ $1.125B Acquisition Of Clarabridge Upends The Customer Feedback Management Market
Yesterday evening, Qualtrics announced that it’s acquiring Clarabridge in an all-stock deal worth $1.125 billion. This is a great move for Qualtrics. In one swoop, it has secured the best-in-class analytics capabilities that will define the future of voice-of-the-customer programs as firms decrease their reliance on surveys and focus instead on understanding customers based on […]
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Careful With That Axe, Sales Team: AI And The Future Of Forecasting
While traditional, opinion-based forecasting often misses the mark, AI holds great promise for sharpening B2B sales forecasting. Learn how at this year's B2B Summit EMEA.
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Explaining Explainable AI
In 2020, one message in the AI market came through loud and clear: AI’s got some explaining to do! Explainable AI (XAI) has long been a fringe discipline in the broader world of AI and machine learning. It exists because many machine-learning models are either opaque or so convoluted that they defy human understanding. But […]
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What We Talk About When We Talk About Insights
What exactly is an "insight"? Analyst Brandon Purcell previews Forrester's new Periodic Table of Insights which will be unveiled at the upcoming Data Strategy & Insights live virtual event.
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Who Is Responsible For Responsible AI?
What are the most common issues resulting from AI? Analyst Brandon Purcell reviews the most recent legal issues stemming from AI and provide guidance on how to address them.
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FORRward: A Weekly Read For Tech And Marketing Execs
A Flash-Point Week For Facial Recognition Last week, IBM, Amazon, and Microsoft came out and made some big announcements on how they intend to halt or ban the use of facial recognition technology for law enforcement. At a time when privacy and civil rights dominate the zeitgeist, these values-based decisions will force much-needed dialogue on the ethics of facial recognition […]
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A Flash-Point Week For Facial Recognition
Our analysts address the five most pressing questions in the facial recognition debate.
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