Craig Le Clair

How will RPA platforms stay relevant in an era of generative AI? Get six ways and a detailed timeline of the of the progression of automation tools in this post.

In 2024, firms will surge ahead with automation initiatives, fueled by new AI enthusiasm. Learn more in our 2024 automation predictions.

Is the warehouse ready for Amazon's new service robots Sequoia and Digit? A new Forrester report provides some insight.

Our 2023 digital process automation survey shows orgs paused digital transformation work but increased focus on process intelligence while process optimization has broadened. Learn more.

Physical automation is sneaking into many workplaces and customer experiences. Learn more about the trends that will drive adoption of 10 critical physical automation categories.

Each year, Forrester conducts a survey on digital process automation (DPA) and publishes a report based on the results. In keeping with this tradition, we are excited to announce that we are currently fielding our latest survey. Implementing process automation is an increasingly critical goal for many Forrester clients. DPA platforms develop sophisticated process applications […]

Learn how the emerging technology of generative AI could change autonomous workplace assistants.

The trend toward automation is not new. The Industrial Revolution started it in the 19th century, but there has never been such rapid automation progress as today. All forms have accelerated, often without understanding their effect. Humans have become choke points in operations, points of disease and legal liability, and friction to smooth digital pathways, […]

Forrester's forthcoming series looks at categories of automation that directly effects frontline service workers and dives into the challenges, successes, and best practice guidance.

I haven’t (yet) eaten her culinary delights, but Raymone Williams gave me a bit of her time to talk robots. She is the owner of the Tastee Spoon, a Caribbean (Jamaican) restaurant and food truck serving up original cuisine in Atlanta. If you’re busy and want to skip the rest of the blog, here’s the […]

Learn how to assess your automation decisions for maximum impact.

Private equity firm Vista Equity Partners  announced it’s intention to acquire robotic process automation (RPA) software company Blue Prism. Subject to shareholder approval, it plans to merge Blue Prism into TIBCO Software, which it already owns. Forrester’s automation team took a look at this potential merger and had the following thoughts. Our consensus is “thumbs-up.” A […]

ServiceNow just announced that it plans to purchase Intellibot and add to its integration and process capabilities. As we predicted in 2020 (graphic below) the major low-code and cloud vendors are starting to move into the robotic process automation (RPA) market. The 2022 snapshot shows cloud low-code vendors such as ServiceNow and specialized domain-focused cloud […]

In less than a year automation moved from a long-term goal to a short-term necessity. Find out what Forrester predicts for the automation market in 2021.

If robotic process automation was not on your company’s roadmap before COVID-19, it likely is now to reduce costs, conduct remote business, and improve resiliency.

Vice President and Principal Analyst Craig Le Clair reviews the three key benefits Microsoft will gain from its acquisition of robotic process automation provider Softomotive.

Appian will acquire native robotic process automation (RPA) capability with the purchase of Jidoka, which will be rebranded “Appian RPA.” It will be an additionally priced feature of the Appian Cloud platform. For 5K a month, enterprises can build as many robots as they need. Relatively small, with 25 employees, Jidoka clients are mostly unattended […]