Craig Le Clair

The key to automation success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. To help you strike that balance, here’s a preview of Forrester’s automation predictions for 2025.

AI agents are getting a lot of buzz. They featured in Forrester’s top 10 emerging technologies for 2024, bagged the keynote spot at Salesforce’s conference, and have allegedly triggered an arms race between OpenAI and big tech companies. What, exactly, are AI agents? Forrester defines AI agents as:  General AI systems trained to act invisibly […]

Learn the benefits and risks of agentic AI as well as the requirements for agentic process management.

How will RPA platforms stay relevant in an era of generative AI? Get six ways and a detailed timeline of the of the progression of automation tools in this post.

In 2024, firms will surge ahead with automation initiatives, fueled by new AI enthusiasm. Learn more in our 2024 automation predictions.

Is the warehouse ready for Amazon's new service robots Sequoia and Digit? A new Forrester report provides some insight.

Our 2023 digital process automation survey shows orgs paused digital transformation work but increased focus on process intelligence while process optimization has broadened. Learn more.

Physical automation is sneaking into many workplaces and customer experiences. Learn more about the trends that will drive adoption of 10 critical physical automation categories.

Each year, Forrester conducts a survey on digital process automation (DPA) and publishes a report based on the results. In keeping with this tradition, we are excited to announce that we are currently fielding our latest survey. Implementing process automation is an increasingly critical goal for many Forrester clients. DPA platforms develop sophisticated process applications […]

Learn how the emerging technology of generative AI could change autonomous workplace assistants.

The trend toward automation is not new. The Industrial Revolution started it in the 19th century, but there has never been such rapid automation progress as today. All forms have accelerated, often without understanding their effect. Humans have become choke points in operations, points of disease and legal liability, and friction to smooth digital pathways, […]

Forrester's forthcoming series looks at categories of automation that directly effects frontline service workers and dives into the challenges, successes, and best practice guidance.

I haven’t (yet) eaten her culinary delights, but Raymone Williams gave me a bit of her time to talk robots. She is the owner of the Tastee Spoon, a Caribbean (Jamaican) restaurant and food truck serving up original cuisine in Atlanta. If you’re busy and want to skip the rest of the blog, here’s the […]

Learn how to assess your automation decisions for maximum impact.

Private equity firm Vista Equity Partners  announced it’s intention to acquire robotic process automation (RPA) software company Blue Prism. Subject to shareholder approval, it plans to merge Blue Prism into TIBCO Software, which it already owns. Forrester’s automation team took a look at this potential merger and had the following thoughts. Our consensus is “thumbs-up.” A […]

ServiceNow just announced that it plans to purchase Intellibot and add to its integration and process capabilities. As we predicted in 2020 (graphic below) the major low-code and cloud vendors are starting to move into the robotic process automation (RPA) market. The 2022 snapshot shows cloud low-code vendors such as ServiceNow and specialized domain-focused cloud […]

In less than a year automation moved from a long-term goal to a short-term necessity. Find out what Forrester predicts for the automation market in 2021.