Bernhard Schaffrik
Principal Analyst
Author Insights
Blog
Trust, Alignment, And Adaptivity Must Be The Focus Of Your AI Initiatives
Successful AI projects depend on three things: trust, alignment, and adaptivity. Learn how technology and CX professionals can further trust, alignment, and adaptivity when devising effective, sustainable, and scalable AI solutions.
Blog
Automation Builders, Achtung! Vermeiden Sie bei der Automatisierung durch Agents die RPA-Fehler
Wenn Roboter für die Prozessautomatisierung durch KI-Agents ersetzt werden, führt dies dann zu einer unüberschaubaren Anzahl von KI-Agents mit sich überschneidenden Funktionalitäten? Erhalten Sie vier Tipps, um dieses Problem zu vermeiden.
Blog
Automation Builders, Beware! Don’t Repeat The RPA Mistakes With Agentic Automation
If robotic process automation bots are getting replaced by AI agents, will this lead to an unmanageable number of AI agents with overlapping functionalities? Get four tips to avoid this issue.
Blog
Cooking Up A Storm: AI Will Drive Process Industry Innovation
Learn how cooking can be a metaphor for process simulation, an underestimated tool for manufacturers as they prepare their data for generative AI.
Blog
Four Ways Innovation Networks Drive Real Business Benefits
One of the key components of a future fit technology strategy is finding new ways of tapping into partners’ innovation capabilities. Learn how innovation networks can help.
Blog
Forrester’s Process Intelligence Landscape Preview — Three Primary Trends To Watch
The rise of automation adoption has led to technology leaders rediscovering process analysis and improvement to scale automation beyond tasks toward end-to-end process automation. So the time is right for us to dive into the process intelligence software market and provide a landscape of relevant vendors as well as technology and adoption trends. The Process Intelligence […]
Blog
How Innovation Can Make Your Firm More Resilient
The firms that prove most resilient have innovation processes built into their culture and leverage adaptive technology platforms. Learn how you can do this at your firm.
Blog
Prognosen 2023: Automation & Robotics
2023 wird die Automatisierung europaweit rationaler angegangen. Prozessverbesserungen werden datengetriebene Anwendungsfälle in den Mittelpunkt stellen und physische Automatisierungsprojekte als Regelfall behandeln.
Blog
European Predictions 2023: Automation & Robotics
Those European orgs with the mettle to adjust to 2023 realities while doubling down on automation will reap overwhelming competitive advantage. Find out more in our 2023 European automation predictions.
Blog
Prévisions Européennes 2023 : Automatisation & Robotique
Découvrez les tendances 2023 de l'automatisation et la robotique en Europe selon nos analystes de Forrester.
Blog
Prioritize Effectiveness Over Efficiency To Succeed In Times Of Uncertainty
Explore what enterprises and tech leaders can do to pivot away from just focusing on operational efficiencies towards making the effectiveness around customer and employee experiences and enhanced flexibility their key goals.
Blog
Wie Sie Innovationen nutzen, um Ihr Unternehmen zu vergrößern und zu differenzieren
Erfahren Sie, wie Sie adaptive Technologieplattformen nutzen können, um die Innovation in Ihrem Unternehmen zu fördern.
Blog
Comment Exploiter L’Innovation Pour Développer Et Différencier Votre Entreprise ?
Découvrez comment exploiter des plateformes technologiques adaptatives pour faire vivre l’innovation au sein de votre entreprise.
Blog
How To Kick-Start Your Innovation For Creating An Environmentally Sustainable Enterprise
Technologies such as cloud computing or energy consumption monitoring only marginally support sustainability efforts in traditional IT. How can R&D units and innovation leaders make the innovation process more environmentally friendly?
Blog
Pega Grapples With The Outcome Of The Appian Lawsuit
On May 9th, 2022, a jury awarded Appian more than $2 billion for misappropriation of trade secrets by Pegasystems (Pega). On May 10th, Pega responded to the decision with this 8K filing to the SEC. The verdict, by any calculations, is huge. Since the verdict, multiple law firms announced legal actions on behalf of Pega […]
Blog
Is Your Organization Ready To Democratize Its Automation Strategy With Citizen Process Expertise?
Runaway Automation Undermines Digital Transformation Success Automation is everywhere: In Forrester’s Q2 2021 Global Digital Process Automation Survey, 76% of respondents indicated they were driving toward end-to-end automation for most business processes. While we share this enthusiasm for automation, we have seen too many companies automate processes before they understand them. Organizations can solve — […]
Blog
Q&A: Nachhaltigkeit durch Technologie für grüneres Wirtschaften
Erfahren Sie mehr zu den Antworten von Bernhard Schaffrik von Teilnehmern am Webinar „Der Weg zur unternehmerischen Nachhaltigkeit mit Technologie + X“.
Blog
Why Automation Vendors Can’t Stop Buying Optimization Vendors And What It Means For The Market And For You
On March 31, Microsoft and Minit announced that the former was acquiring the latter. This is, by Forrester’s count, the eighth time a major automation vendor has purchased a process optimization vendor since 2020. Why are some of the biggest software companies in the world so eager to grab a slice of the relatively small […]
Blog
Auf dem Weg zur unternehmerischen Nachhaltigkeit mit Technologie + X
Nachhaltigkeitsinitiativen sind kein “nice to have” mehr. Erfahren Sie worauf es ankommt und wie Nachhaltigkeit in Ihre Technologiestrategie passt.
Blog
Mit diesen Tools steigern Sie Ihre Innovationsfähigkeit
Erfahren Sie mehr zu den Best Practices, die Tech-Führungskräften führender Unternehmen dabei helfen, einen nachhaltigen Innovationsansatz zu entwickeln.
More posts