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AI Reshapes The 2023 Forrester Wave™ Evaluation For CCaaS

Max Ball 6 days ago
In the prior Forrester Wave™ evaluation on contact-center-as-a-service (CCaaS) providers in August of 2020, AI was mentioned offhand a few times. It was not, however, a factor in the Wave scoring at all. A few years changed everything. AI has taken center stage in this year’s Wave, providing new capabilities across many aspects of a CCaaS vendor’s offerings.
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Navigate Cloud Migration And Modernization In Asia Pacific

Guannan Lu March 23, 2023
Firms need help dealing with challenges related to the migration, modernization, and management of workloads across hybrid cloud environments; lacking the relevant skills and expertise in house, they turn to professional services to help them realize cloud benefits faster. Sam and I recently published The State Of Cloud Migration And Modernization Services In Asia Pacific, […]

Unlock The Secret To 2023 Tech Success

Attend our predictions webinar on overcoming resource constraints with a focus on resiliency and talent.

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HPE Ramps Up Hybrid Cloud Management With OpsRamp Acquisition

Carlos Casanova March 20, 2023
On Monday, Hewlett Packard Enterprise (HPE) announced its intention to acquire OpsRamp, which offers a multitenant AIOps-powered IT operations management (ITOM) solution for hybrid cloud environments. Its AIOps solution will be integrated into HPE’s GreenLake edge-to-cloud Platform. OpsRamp’s 300 employees will join HPE’s office of the CTO. Terms of the OpsRamp acquisition were not announced, […]
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The Biggest Conversations In Cloud Management? FinOps And Operationalizing Cloud

Tracy Woo March 12, 2023
Get a preview of our upcoming coverage in two key areas: operationalizing cloud and cloud cost management.
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Top Takeaways From The Forrester Wave™: Public Cloud Development And Infrastructure Platforms In Europe, Q1 2023

Dario Maisto March 10, 2023
The European vendors’ landscape for Public Cloud Development and Infrastructure Platforms is dominated by hyperscalers. However, European cloud vendors do have a strong unique selling proposition in the region.
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A Short History Of Financial Services In The Cloud

Tracy Woo February 28, 2023
I’ve been working with a long list of financial services companies from various subsectors on their cloud strategies. Each wants to know how to best take advantage of cloud while meeting stringent (and shifting) regulatory requirements. It’s been a long road for financial services and cloud. Here’s a little bit of history. Financial services have […]
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Indian Firms Are Adopting SaaS, And It Is Not To Save Costs

Biswajeet Mahapatra February 1, 2023
Indian enterprises have had software as a service (SaaS) on their radar for the last seven-plus years, if not more. SaaS uptake in India was slow, and cost used to be the only major driver toward SaaS adoption. Indian enterprises were in dilemma when major software vendors shelved their on-premises solutions in favor of SaaS-only […]
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Announcing The Forrester Wave™ Evaluations For Cloud Migration And Managed Service Partners In Asia Pacific And China

Guannan Lu January 16, 2023
Leading firms use a mix of service providers to build their future fit strategies. Forrester data shows that in 2021, 46% of APAC infrastructure decision-makers whose organizations are adopting cloud said they want to use managed services from cloud service providers. Firms in the region are increasingly turning to partners that can help orchestrate the end-to-end journey to […]
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Top Takeaways From The Forrester Wave™: Public Cloud Development And Infrastructure Platforms, Global, Q4 2022

Lee Sustar December 15, 2022
The four-way hyperscaler horse for market share matters as the leading players continue to invest up and down the stack for new capabilities that set the pace for the industry. Those efforts are reflected in the results of The Forrester Wave™: Public Cloud Development And Infrastructure Platforms, Global, Q4 2022, in which custom silicon and […]
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The DoD Announces The Winners For Its $9B JWCC Contract

Tracy Woo December 9, 2022
This week, the US Department of Defense put an end to the year-long suspense by announcing the winners for its Joint Warfighter Cloud Capability contract. Amazon Web Services, Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure were the big winners of the $9 billion contract.
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Key Takeaways From The Forrester Wave™: Public Cloud Development And Infrastructure Platforms In China, Q4 2022

Charlie Dai December 8, 2022
My colleague Danny Mu and I just published The Forrester Wave™: Public Cloud Development And Infrastructure Platforms In China, Q4 2022 evaluation to help organizations make the appropriate decision when choosing a vendor. This report is a refresh on our previous version in 2020. In this 2022 report, you will find the 11 most significant vendors […]
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Cloud Cost Management Is Key For Apptio

Steven Russman December 6, 2022
Apptio, a pioneer in the technology business management (TBM) field, welcomed some 1,000-plus in-person attendees to its annual conference November 7–9, 2022, in Austin, Texas. Now years in the running, the company launched TBM and the Technology Business Management Council, a quasi-user group and think tank for viewing, understanding, and analyzing IT cost data. The […]

Is Your Legacy Tech Stack Slowing Innovation?

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Learnings From Our Hybrid Cloud Management Forrester Wave™

Tracy Woo November 23, 2022
This blog piggybacks off of my last post regarding the management evaluations I’ve been working on in 2022. As previously noted, they take a lot of effort but deliver high value — a lot of which can’t be captured in a single report. I already shared my tidbits of advice for the cost management evaluation. […]
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Learnings From Our Cloud Cost Management Forrester Wave™

Tracy Woo November 21, 2022
It’s been a grand spring, summer, and fall of Forrester Wave™ evaluations for me. These evaluations are time-intensive. I’ve spent many nights, weekends, and early and late hours on two separate cloud management evaluations. The participating vendors each spent long hours submitting answers to detailed questionnaires, lining up customer references and executive briefings, and preparing […]
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Data Sovereignty Battles Continue To Dominate The European Public Cloud Market

Dario Maisto November 18, 2022
The battle between hyperscalers and European cloud providers to conquer the European public cloud market is getting more contentious over the issue of data sovereignty. It now involves new actors, new concerns, and new weapons. Here a few of the main facts that will most probably influence the European cloud scenario moving forward. Growing Complexity […]
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Take A Pragmatic Approach To Embrace A Cloud-Native-First Strategy

Charlie Dai November 2, 2022
The era of cloud-native transformation is here. Cloud-native is core to modern IT infrastructure, thanks to the power of the Kubernetes distributed compute backbone. Vibrant open source communities, effective product implementations by vendors, and savvy adoption by enterprises have created a dynamic, powerful cloud-native ecosystem that puts cloud scale in the hands of business and […]
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Predictions 2023: Tech Leaders Double Down On Cloud-Native While Google Buys More Market Share

Lee Sustar October 27, 2022

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The Era Of Cloud-Native Transformation Is Here

Lee Sustar October 26, 2022
As KubeCon North America 2022 gets underway, it’s useful to reflect on how far the cloud-native ecosystem has come, a focus of a new report by my colleague Charlie Dai and me. It wasn’t so long ago that IT enterprise architects began every project with a list of constraints: What can be built with a […]
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Forr The Planet: Sustainability Interview Series — Amazon Web Services

Abhijit Sunil September 7, 2022
Learn about the the primary carbon reduction levers from being on the public cloud vs. being on premise from Christopher Wellise, director of sustainability and carbon at Amazon Web Services.
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Budget Pressure Forces Tech Leaders To Face The Legacy Of Technical Debt

Chris Gardner August 23, 2022
Increase, decrease, or experiment? Get tips on assessing your 2023 technology spending plans.
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