There is a customer experience (CX) imperative taking over in healthcare. To drive success, healthcare organizations (HCOs) must be able to understand how good — or bad — experiences are and where to focus improvement efforts. Watch the video below to understand the role voice of the customer (VoC) programs play to effectively drive CX improvements.
For more information on how your HCO can build a VoC program, check out the full report here. We are always eager to talk about our research. Please reach out with any questions over inquiry.