promoted

Only 5% of US online adults polled say they would trust Facebook to provide digital payment services, well below Amazon, Apple, and Google. Here's what digital businesses need to understand about Facebook Pay.

Another year, another successful Singles' Day for Alibaba. Read how it generated a staggering $38.4 billion in online GMV on November 11.

Forrester has had the pleasure of working with many change agents working at every level of government who have already adopted Agile principles to drive change. Learn more.

There’s one CX metric you must report to your CEO. It’s not NPS, CSAT, or even our beloved CX Index score. It’s $$$.

CX pros have been asking how their firm’s NPS compares to other firms’, so we decided to publish our NPS benchmarks data for the first time.

Organizations that stick with fee-for-service models risk being left behind. Learn how to succeed with value-based strategies.

The demands of digital business and customer centricity are obsoleting the request for proposal (RFP) process. How should firms approach vendor selection instead?

Lines between fintechs and merchants will continue to blur, and other key learnings.

As social, political, and economic forces create murky conditions for retailers, they will explore new ways to differentiate themselves. VP, Research Director Fiona Swerdlow explains how.

With more volatility expected in 2020, read Forrester's predictions for the US healthcare market, focusing on Medicare For All, the executive order on price transparency, and the growth of virtual care.

Wealth and investment management firms will look to protect revenue and thwart disruption by taking cues from fintech companies.

Incumbent banks will be challenged on multiple fronts in 2020. Read our predictions.

In 2020, insurance companies will battle back against the market changes by focusing on three key areas. Read Forrester's predictions for the insurance industry here.

Microsoft unveiled a significant new addition to its Microsoft 365 productivity suite today (November 4), code-named Project Cortex. In private beta now, and with expected general availability in the first half of 2020, this enhancement is designed to address a perennial challenge for enterprises: surfacing and revealing collected corporate knowledge. Why Is This Important? Corporate […]

The world of software development will see big changes. Learn Forrester Research's top 5 predictions for the software development market in 2020.

Volatility will continue in Europe in 2020. Read Forrester's predictions on European consumer behavior, regulatory trends, and China's investments in Europe.

In 2020, the cloud computing market will sees interesting new alliances and face new security concerns. Read Forrester's 2020 cloud predictions to find out more.

DevOps teams will see some new trends in 2020 that will impact their work in GRC, introduce new tools, and bring additional business value. Learn more from Forrester Principal Analyst Charles Betz.

Investment in edge computing will jump next year as organizations look to handle AI-related computing demand. Read analyst Abhijit Sunil’s 2020 predictions for this rapidly growing technology.